Salesforce Service Cloud
2 weeks ago
Salesforce Service Cloud (Agentforce) Developer Join to apply for the Salesforce Service Cloud (Agentforce) Developer role at Africonology Solutions . Role Overview The Salesforce Service Cloud (Agentforce) Developer is responsible for designing, building, and maintaining scalable, high-performance solutions on the Salesforce Service Cloud platform with a strong focus on Agentforce capabilities that enhance agent productivity, automation, and AI-driven customer service. This role combines technical Salesforce expertise with a deep understanding of service processes, ensuring that customer service operations are streamlined through intelligent workflows, automations, and integrations. Key Responsibilities Design, configure, and develop solutions within Salesforce Service Cloud and Agentforce to improve case management, omnichannel routing, and agent productivity. Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages. Configure and optimize Omni-Channel, Agent Console, Service Cloud Voice, and Knowledge Base features. Build automation flows using Flow Builder, Process Builder, and Einstein Bots to enhance service efficiency. Integrate Salesforce with external systems using APIs, REST / SOAP web services, and middleware tools (e.g., Mulesoft). Implement Einstein GPT or other AI-driven features for intelligent case summarization and recommendation. Collaborate with business analysts and product owners to translate requirements into effective, scalable technical solutions. Conduct testing, code reviews, and participate in release management using DevOps tools (e.g., Copado, Gearset). Provide technical support and documentation for deployments and ongoing maintenance. Requirements Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). 3-5+ years of Salesforce development experience, with at least 2 years focused on Service Cloud / Agentforce. Strong skills in: Apex Lightning Web Components (LWC) Visualforce SOQL / SOSL Salesforce APIs (REST / SOAP) Omni-Channel Case Management Service Console Service Cloud Voice Salesforce Flow Builder Process Automation tools Integration with telephony, chat, or ticketing systems Familiarity with AI and automation features such as Einstein GPT, Einstein Bots, or predictive case routing. Knowledge of Salesforce security model, deployment best practices, and Agile methodologies. Preferred Certifications Salesforce Platform Developer I / II Salesforce Service Cloud Consultant Salesforce Omnichannel Specialist Einstein AI / Agentforce specialization (advantageous) Nice-to-Have Skills Experience with Salesforce Data Cloud, Field Service, or Experience Cloud. Exposure to AI / ML tools or natural language processing within Salesforce. Familiarity with KPI dashboards, Tableau CRM (Einstein Analytics), or Power BI integration. Soft Skills Strong problem-solving and analytical mindset. Excellent communication and documentation skills. Ability to collaborate effectively with cross-functional and remote teams. Customer-first mindset with attention to detail and service excellence. Job Details Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industries : Financial Services and Insurance #J-18808-Ljbffr
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Service Cloud Account Executive
4 weeks ago
Johannesburg, South Africa Salesforce Full timeService Cloud Account Executive Location: Sandton, Gauteng, South Africa.Employment type: Full-time.Job function: Business Development and Sales.Seniority level: Not Applicable.Job Category: Sales. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...
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Service Cloud Account Executive
2 days ago
Johannesburg, South Africa Salesforce Full timeJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...
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Salesforce Service Cloud
3 weeks ago
Johannesburg, South Africa Africonology Solutions Full timeSalesforce Service Cloud (Agentforce) Developer Join to apply for the Salesforce Service Cloud (Agentforce) Developer role at Africonology Solutions . Role Overview The Salesforce Service Cloud (Agentforce) Developer is responsible for designing, building, and maintaining scalable, high-performance solutions on the Salesforce Service Cloud platform with a...
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Salesforce Service Cloud
2 weeks ago
Johannesburg, South Africa Africonology Full timeRole Overview The Salesforce Service Cloud (Agentforce) Developer is responsible for designing, building, and maintaining scalable, high-performance solutions on the Salesforce Service Cloud platform — with a strong focus on Agentforce capabilities that enhance agent productivity, automation, and AI-driven customer service. This role combines technical...
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Johannesburg, South Africa Africonology Full timeA leading tech solutions provider is looking for a Salesforce Service Cloud Developer in Johannesburg. This role focuses on enhancing agent productivity through intelligent workflows and automation on the Salesforce Service Cloud platform. Candidates should have substantial Salesforce development experience, particularly with Service Cloud capabilities....
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Johannesburg, South Africa Africonology Solutions Full timeA dynamic technology firm in Johannesburg is looking for a Salesforce Service Cloud (Agentforce) Developer. The candidate will design and maintain solutions on the Salesforce platform, enhancing automation and customer service. Ideal applicants should have extensive Salesforce experience focused on Service Cloud and strong skills in Apex and Lightning Web...
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Salesforce Marketing Cloud Specialist
2 days ago
Johannesburg, South Africa Talent on Demand Full timeAre you passionate about creating impactful customer journeys using Salesforce Marketing Cloud? Do you have a knack for Ampscript and copywriting, with a high drive to deliver results? If so, we’d love to hear from you! **Key Responsibilities**: - Develop and manage customer journeys using Salesforce Marketing Cloud - Leverage process engineering...
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Salesforce Developer
7 days ago
Johannesburg, South Africa Ukufunda Business Solutions Full timeOverview We are seeking a highly experienced Senior Salesforce Developer to join our crossfunctional software development team. In this role, you will lead the design, development, testing, deployment, and continuous enhancement of complex Salesforce-based applications and software systems. You will ensure solutions are scalable, high-performing, and...
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Salesforce Developer
7 days ago
Johannesburg, South Africa Ukufunda Business Solutions (Pty) Ltd Full timeOverview Job Title : Senior Salesforce Developer We are seeking a highly experienced Senior Salesforce Developer to join our crossfunctional software development team. In this role, you will lead the design, development, testing, deployment, and continuous enhancement of complex Salesforce-based applications and software systems. You will ensure solutions...
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Salesforce Developer
7 days ago
Johannesburg, South Africa Ukufunda Business Solutions Full timeJob Title: Senior Salesforce DeveloperWe are seeking a highly experienced Senior Salesforce Developer to join our crossfunctional software development team. In this role, you will lead the design, development, testing, deployment, and continuous enhancement of complex Salesforce-based applications and software systems. You will ensure solutions are scalable,...
