Customer Retention Specialist

At TalentPop App , we are dedicated to helping high-growth e-commerce brands maximize profit by turning first-time buyers into lifelong customers. We firmly believe that retention is the ultimate driver of sustainable growth. Customer Retention Specialist | Remote (Loyalty Architect) We are looking for a highly strategic and results-driven Customer Retention Specialist . This vital role focuses on reducing churn, increasing repeat purchase rates, and boosting the Customer Lifetime Value (CLV) for the brands we partner with. If you are a talented self-starter who excels at segmentation, personalization, and creating loyalty programs in a fast-paced e-commerce environment, we want to hear from you Key Responsibilities Retention Strategy: Develop and execute multi-channel strategies (Email, SMS, Loyalty Programs) focused on maximizing customer repeat purchase rates and average order frequency. Churn Analysis & Intervention: Conduct deep dive analysis into customer cohorts to identify key churn indicators and develop timely, targeted intervention campaigns to save at-risk customers. Winback Campaigns: Design, implement, and test personalized winback and reactivation flows for lapsed customers, focusing on compelling offers and product education. Loyalty Program Management: Oversee the optimization and performance of loyalty and rewards programs, ensuring high enrollment and redemption rates that drive desired customer behavior. Subscription Optimization: For applicable brands, optimize the entire subscription lifecycle, from onboarding to management of cancellation flows. Reporting & Segmentation: Track retention KPIs (e.g., Churn Rate, CLV, Repeat Purchase Rate) and utilize CRM tools for advanced customer segmentation. Candidate Requirements Mandatory Experience: 1+ years of proven experience in Customer Retention, CRM Marketing, or Loyalty Program Management is essential. E-commerce Proficiency: Must be comfortable and experienced with retention metrics and platforms used in high-growth e-commerce (e.g., CLV, Klaviyo, ReCharge, or similar). Analytical & Data Skills: Outstanding ability to interpret customer data, segment audiences effectively, and measure the ROI of retention initiatives. Tech Savvy: Familiarity with CRM systems (e.g., HubSpot, Salesforce Marketing Cloud) and advanced email/SMS marketing tools is a significant advantage. Work Environment: Must be a highly motivated self-starter comfortable thriving in a remote, high-performance setting. Technical Setup Requirements (Remote) A dedicated personal computer or laptop (i5 processor or modern equivalent). A stable, high-speed internet connection (minimum 15 Mbps download and upload speed). A quiet, professional workspace suitable for conducting clear, uninterrupted calls and video meetings. Why Join TalentPop App? Incentive Pay: Opportunity to earn commissions and performance bonuses in addition to your base salary. Work Flexibility: 100% permanent work-from-home setup—zero commute required. Benefits: Comprehensive health coverage (HMO or monthly stipend) and paid time off. Growth: Clear paths for career advancement and professional skill development within a supportive team. APPLICATION FAST-TRACK: IMMEDIATE ACTION REQUIRED Select Position: When applying, please choose “Brand Concierge” from the list of available roles. Enter Code: In the application form, you must enter the unique code CRSR in the designated application code field. Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr