Store Manager

4 weeks ago

Durban, South Africa TFG (The Foschini Group) Full time

Key Responsibilities Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. Etc.). Managing stock losses to ensure shrinkage is in line with the Company standard. Driving turnover to ensure achievement of targets. Ensures the team executes operational excellence through a customer-centric mind set. Generating high levels of motivation and commitment within the store. Ensure store staff implement merchandising strategy and standards. Managing team schedule effectively. Staff training and development. People management, including recruitment, employee relations, performance management. Controlling expenses. Allocate time effectively; handle multiple tasks and completing priorities. Manage risk within the store. Inventory management (replenishment of stock and meeting customer demands). Financial oversight – making sure store finances are taken off in the store. Qualifications & Experience A Matric certificate. A relevant tertiary qualification would be advantageous. Must have 1-2 years Store Management/Leadership Experience. Must have experience in driving sales to increase store profit. Skills Builds Customer Loyalty. Customer Service Delivery. Customer-Focused Approach. Effectively Presents Solutions. Initiates Compelling Sales Conversations. Knows the Buying Influences. Manages Resistance. Managing the Sales Process. Navigates Customer Challenges. Negotiation & selling. Policy & procedures. Strategic Sales Planning. Leadership. Behaviors Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness. Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships. Customer Focus - understands, anticipates, and meets the needs and expectations of customers. Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes. Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation. Ensures Accountability - takes accountability and ensures others are held to

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