Partner Servicedesk Coordinator Sa
1 week ago
Overview WE’RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN SOUTH AFRICA Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Servicedesk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless collaboration, quality service delivery, and cost-effective operations across a global partner network. You will drive partner performance, manage contracts and rates, resolve escalations, and identify new partnership opportunities aligned with our growth objectives. Responsibilities Act as the primary point of contact between the organization and its external partners, ensuring efficient communication, incident resolution, and service delivery. Coordinate service desk operations, manage partner requests, monitor service performance, and ensure adherence to service-level agreements (SLAs). Manage partner service desk and serve as the main liaison between partners and the service desk team. Liaise with partners daily regarding incidents, service requests and hands-and-eyes tickets allocated. Ensure SLA requirements, purchase order requests, ASO support. Manage all dispatch site tickets and ensure SLAs are adhered to. Liaise with the partner regarding the availability of backfill engineers when main engineers take leave. Coordinate timely resolution of technical and operational issues through internal teams or escalation paths. Keep partners informed of progress, resolutions, and updates. Monitor the service desk ticketing system to ensure SLA compliance. Assign and track support tickets to appropriate technicians or departments. Generate and analyse service performance reports, identifying trends and areas for improvement. Maintain accurate documentation of partner interactions, incidents, and resolutions. Collaborate with
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Partner Servicedesk Coordinator Sa
2 weeks ago
Cape Town, South Africa Excis Ltd Full timeOverview WE’RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN SOUTH AFRICA Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Servicedesk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless...
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Partner Servicedesk Coordinator SA
1 week ago
Cape Town, Western Cape, South Africa Excis Compliance Full time R250 000 - R450 000 per yearWE'RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN SOUTH AFRICAExcis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Servicedesk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless...
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Partner Servicedesk Coordinator Sa
3 weeks ago
Cape Town, South Africa Excis Compliance Full timeWE'RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN SOUTH AFRICA Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Service Desk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless...
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Partner Servicedesk Coordinator Sa
3 weeks ago
Cape Town, South Africa Excis Compliance Full timeWE'RE HIRING AS A PARTNER SERVICE DESK COORDINATOR IN SOUTH AFRICA Excis is a global IT support leader, driven by innovation and collaboration. We are looking for a highly organized and relationship-focused Partner Service Desk Coordinator to oversee and manage our network of subcontractor partners in assigned countries. This role ensures seamless...
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Microsoft Partner Coordinator
4 weeks ago
Cape Town, South Africa Bluecube Technology Solutions - An Ekco Company Full timeJoin to apply for theMicrosoft Partner Coordinatorrole atBluecube Technology Solutions - An Ekco Company We are looking for a detail-oriented and proactive Microsoft Partner Coordinator to support the day-to-day administration of our Microsoft partnership. This role will focus on managing partner processes, maintaining accurate records, and ensuring our...
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Partner Campaign Coordinator
6 days ago
Cape Town, South Africa iLaunch (Pty) Ltd Full timePartner Campaign Coordinator Location: Cape Town area - Permanent - Hybrid Opportunity Leading Financial Services Client requires a Partner Campaign Coordinator to join their dynamic team and be responsible for the support, service, or advice of assigned partners for ensuring long-term success. Job Description Maintain and update marketing materials and...
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Microsoft Partner Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa Ekco Full time R250 000 - R450 000 per yearAbout Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in EuropeWe specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back We have over 1000...
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Partner Service Desk Coordinator — SLA
2 weeks ago
Cape Town, South Africa Excis Ltd Full timeA global IT support leader is hiring a Partner Service Desk Coordinator in Cape Town to manage relationships with subcontractor partners. The role involves coordinating service desk operations, ensuring effective communication, and monitoring service performance. Candidates should have strong organizational skills and excellent communication abilities. This...
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Mechanical Fitter
2 weeks ago
Cape Town, South Africa SA Metal Group (Pty) Ltd Full timeMechanical Fitter - Airport Industria SA Steelworks has a position for a qualified, committed, hardworking and motivated Mechanical Fitter in the Fitters Department at our SA Steelworks Division in Cape Town. The successful applicant will report to the Fitters Supervisor. **Responsibilities will include, but are not limited to**: - Implementing Company...
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Sports Coordinator
4 weeks ago
Cape Town, South Africa Reddam House Schools Sa Full timeJoin to apply for the Sports Coordinator role at Reddam House Schools SA Inspired Education is a global group of premium schools that operates private schools across 6 continents, delivering world-class learning experiences from kindergarten to year 13. Reddam House Durbanville is a co-educational, non-denominational private school that offers a dual...
