Information Technology Service Management Consultant

2 weeks ago


WorkFromHome, South Africa Ovations Talent Sourcing Full time

Connecting Top Tech Talent with Game-Changing Opportunities | Talent Acquisition Specialist | Technical Recruitment Expert Location: Offshore remote with good overlap to US Central time Engagement: Contract role 3-6 months with likely extension We are seeking a highly skilled ServiceNow Consultant to provide oversight and expertise in aligning our clients’ IT Service Management (ITSM) and Configuration Management Database (CMDB) with the Common Service Data Model (CSDM) for a major IT Financial Management (ITFM) improvement program. This is a high-impact role requiring a blend of technical depth, strategic design, and exceptional consulting skills. Key Responsibilities Review and assess the current state of the ServiceNow ITSM and CMDB configuration, identifying gaps against CSDM best practices. Define and document a comprehensive recommended future state model, covering processes, the data model, and necessary integrations. Ensure the ITSM and CSDM design rigorously supports IT Financial Management (ITFM) and specialized reporting needs in tools like Apptio . Lead and support remote workshops with customer stakeholders to gather requirements, validate designs, and produce clear decision documentation. Run interviews and conduct workshops in the ServiceNow ITSM space to gather detailed requirements and drive alignment. Provide expert guidance to the customer and delivery teams on best practice configuration and implementation approaches. Required Experience & Skills Core Requirements Five+ years of hands-on ServiceNow experience with a strong focus on ITSM (Incident, Problem, Change, Request) and CMDB . Proven experience designing and implementing CSDM aligned data models and Service Portfolios. Experience working with large enterprise customers and managing multi-vendor delivery teams. Exceptional communication skills and the ability to clearly lead workshops, present design options, and run interviews . Ability to produce high-quality design and decision documentation. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Human Resources Services #J-18808-Ljbffr



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