Project Manager

Centurion, South Africa | Posted on 01/11/2025 Infolytics is a proudly South African-based award winning Zoho Partner, with a regional presence in Zimbabwe and clients across the globe. We specialize in helping businesses of all sizes unlock their full potential through expert guidance in the discovery, selection, implementation, training, and long‑term optimization of Zoho’s powerful web and mobile applications. With over 200 successful projects delivered across more than eight countries, we bring deep experience and unwavering commitment to every engagement. No matter where you are, we’re ready to support your digital transformation journey—because for us, no challenge is too great and no distance too far. Job Description Department: Implementations Reports To: Head of Implementations Location: Centurion (Hybrid) We are seeking a highly skilled, experienced, and confident Project Manager to lead and deliver complex Zoho implementation projects across multiple industries. This role is designed for someone with strong project leadership experience, exceptional organisational capability, and the ability to manage large‑scale projects with minimal supervision . As the Project Manager , you will own the entire project lifecycle , lead the delivery team as directed by the Head of Implementations , engage executive‑level stakeholders, and be fully accountable for project outcomes. If you excel at turning strategy into delivery, managing risk proactively, leading people, and working directly with clients to achieve high‑impact business results, we’d love to meet you. Key Responsibilities Lead end‑to‑end project delivery from initiation, scoping, planning, execution, monitoring, and closure. Establish project governance structures, charters, and delivery frameworks. Manage scope, budget, timeline, resources, quality, and project risks, owning the project outcome fully. Drive cross‑functional collaboration across the Implementations team, Developers, Business Consultants, and clients. Ensure all deliverables meet agreed quality standards and client expectations. Client & Stakeholder Management Serve as the primary point of contact for senior clients and key decision‑makers. Lead requirements workshops, project kick‑offs, solution discovery sessions, and stakeholder presentations. Build long‑term relationships through consistent communication, proactive problem solving, and high professionalism. Manage escalations, expectations, and contractual obligations. Requirements Understanding, Solution Validation & Zoho Alignment Review and interpret Zoho Implementation Proposals, Statements of Work (SOWs), business requirements, and solution designs to ensure full understanding of project scope and deliverables. Understand Zoho architecture and key features across core applications (Zoho CRM, Projects, Desk, Books, Analytics, etc.) to validate that configurations align with documented requirements. Use knowledge of Zoho applications and project dependencies to estimate project timelines accurately, effort, and resource requirements. Bridge communication between clients and technical teams by ensuring that requirements are understood, deliverables align with expectations, and configuration meets the intended design. Risk, Issue & Change Management Identify project risks and issues early and proactively implement mitigation strategies. Maintain and manage RAID logs and ensure timely escalation where required. Run structured change control processes, assess impact, and adjust project plans accordingly. Project Administration & Documentation Maintain up‑to‑date project plans, schedules, documentation, timelines, and progress reports within Zoho Projects. Produce weekly and monthly project status reports, dashboards, and client summaries. Ensure all project information is accurate, consistent, and stored professionally across Zoho tools. Lead project team members including consultants, coordinators, and developers. Provide direction, feedback, coaching, and oversight on execution quality. Ensure clarity of responsibilities and alignment on deliverables across all team members. Performance Tracking & Reporting Track key project KPIs: timelines, deliverable progress, utilisation, resource performance, deviations, and risks. Develop and maintain dashboards and reports in Zoho Projects and Zoho Analytics. Present project health insights to internal leadership and clients. Quality Assurance & Continuous Improvement Log into client‑specific Zoho environments to assess work completed by consultants and developers, identify gaps, validate accuracy, and ensure readiness for client review. Participate in and facilitate User Acceptance Testing (UAT) sessions, ensuring functional, process, and configuration requirements are met. Ensure delivered solutions meet business, functional, and operational objectives, escalating deviations early. Implement strong QA processes including test planning, UAT management, and delivery reviews. Drive continuous improvement by identifying gaps in process, communication, and delivery, and proposing solutions. Promote a culture of high performance and high accountability within the team. Requirements Education Bachelor’s degree in Project Management, Information Systems, Computer Science, Business Administration, Engineering, or a related field. Postgraduate Diploma or Honours in a related field is advantageous. Professional certifications (preferred): PMP, PRINCE2 Practitioner, Agile/Scrum Master, PMI-ACP, etc. Zoho certifications are an advantage but not required prior to hiring. Experience 5–7+ years of proven end‑to‑end project management experience in IT, SaaS, digital transformation, or systems implementation projects. Demonstrated experience leading multi‑phase, multi‑stakeholder client projects. Strong experience engaging C‑suite and senior business stakeholders. Experience managing risks, dependencies, budgets, timelines, and project governance. Experience working within structured project methodologies (Agile/Hybrid/Waterfall). Technical Proficiency Strong proficiency with project management platforms (Zoho Projects preferred; Jira, Trello, Asana, ClickUp, Monday.com also considered). Strong ability to learn new digital systems fast, especially the Zoho ecosystem (CRM, Projects, Desk, Books, Analytics). Excellent documentation, analytical, and reporting skills. Leadership & Ownership Operates with high accountability and minimal supervision. Strong leadership presence - able to guide teams, influence decisions, and manage conflict. Strategic Thinking Connects project objectives to broader business outcomes. Anticipates risks and operational impacts before they materialise. Client‑Centric Mindset Excellent communication and stakeholder management skills. Able to translate technical concepts into business language. Highly organised, detail‑oriented, and consistent in administrative discipline. Exceptional time management and prioritisation ability. Innovation & Problem Solving Analytical thinker who can diagnose issues, propose solutions, and implement corrective actions quickly. Why Join Infolytics? Work with cutting‑edge tools and the full Zoho ecosystem. Grow your career into Senior PM, PMO, or Implementation Lead positions. Collaborative, innovative environment where your expertise directly influences success. Opportunity to mentor others and drive delivery excellence. Please complete the assessment for your application to be considered. 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