Property Manager

Our client is seeking a dynamic and detail-oriented Property Manager to oversee the management and maintenance of their luxury holiday accommodations based in Cape Town. The Property Manager will play a crucial role in ensuring that their properties are in perfect condition for guests, managing staff, and driving operational excellence.

Responsibilities:

• Property Management:

• Ensure that all accommodations are maintained to the highest standards of cleanliness, safety, and functionality.

• Conduct regular inspections of properties to identify maintenance needs, cleanliness issues, and safety hazards.

• Coordinate repairs, maintenance, and renovations as needed to ensure the ongoing upkeep of properties.

• Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective maintenance solutions.
  Staff Management:

• Recruit, train, and supervise a team of housekeeping staff, maintenance technicians, and other personnel as required.

• Provide ongoing coaching, feedback, and support to staff to ensure high performance and job satisfaction.

• Schedule staff effectively to ensure adequate coverage for property operations and guest needs.
  Guest Experience:

• Respond promptly to guest inquiries, requests, and concerns to ensure exceptional customer service.

• Address guest complaints and issues promptly and effectively, striving to exceed guest expectations.

• Monitor guest feedback and reviews to identify areas for improvement and implement corrective actions as needed.
  Financial Management:

• Develop and manage budgets for property maintenance, repairs, and operating expenses.

• Monitor expenses and revenue streams to ensure profitability and cost-effectiveness.

• Implement strategies to optimize property revenue and occupancy rates.
  Team Leadership:

• Motivate and inspire team members to achieve excellence in their roles.

• Foster a positive and collaborative work environment where teamwork and communication are valued.

• Lead by example, demonstrating professionalism, integrity, and a commitment to excellence.

Key Skills:

• Keen attention to detail and a commitment to quality.

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Ability to motivate and inspire a team.

• Hands-on approach with a willingness to pitch in as needed.

• Ability to prioritize and multitask in a fast-paced environment.

Qualifications:

• Educational Qualifications: High school diploma or equivalent required; additional education in hospitality, property management, or related field preferred.

• Experience: Minimum of 3 years of experience in property management, hospitality management, or a related field.

• Leadership Experience: Demonstrated experience managing and leading teams.

• Technical Skills: Proficiency in property management software and Microsoft Office suite.

• Handy Skills: Ability to perform basic maintenance and repairs preferred.