Department Head

1 week ago


Centurion, South Africa AVBOB Full time

We are looking for a results driven Department Head to oversee daily operations and performance across five essential teams : Retention, Courtesy Calls, New Business Verification, Fraud Detection, and Retention Premium Administration. This role serves as a vital link between frontline Team Leaders and Senior Management ensuring high standards of service delivery, compliance and team performance. You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance. YOUR RESPONSIBILITIES WILL INCLUDE : Lead and support a team of Team Leaders across multiple units. Conduct regular one-on-one sessions and act as an escalation point for staff matters. Drive coaching strategies and performance discussions in collaboration with Team Leaders. Foster a culture of employee engagement, accountability, and high performance. Oversee daily workflow to ensure service levels and turnaround times are consistently met. Manage workforce planning, leave schedules, and resourcing for optimal delivery. Analyse department performance, identify bottlenecks, and implement improvement plans. Ensure adherence to regulatory, quality, and compliance standards. Address client and branch complaints not resolved at clerk level. Take ownership of operational audits, fraud investigations, and risk assessments. Compile department reports and communicate key insights to management. Liaise with IT and other departments on system issues and improvements. Handle escalations related to fraud, commission stops, and system discrepancies. #J-18808-Ljbffr


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