Roving Consultant
4 weeks ago
Purpose of the Job:
The role involves efficiently managing the travel booking process at all levels to ensure a distinctive, cost-effective, and efficient travel service delivery.
REISSUING TICKETS, RESERVATIONS, AND REFUNDS
- Work with Amadeus system
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B, etc.
- Complete all reissues accurately
- Handle refunds accurately
- Ensure corporate fares are used
- Essential knowledge of African and International destinations
- Familiarity with AGM preferred
QUALITY CONTROL (QC) & RESERVATIONS
- Limited QC rejections
- Accurately conclude multi-sector/round-the-world reservations
- Clear Dashboards, TRF's, and Q's
POLICIES AND PROCEDURES
- Adhere to all our client policies/procedures on the Dashboard
- Follow paperless procedures
STANDARD OPERATION PROCEDURES (SOP)
- Adhere to our client Standard Operating Procedures
PREFERRED PARTNERS AND CLIENTS PROFILES
- Familiar with preferred partners of our client and the client
- Update all traveler profiles
PROFIT PERFORMANCE
- Ensure correct fees charged at ticketing time, including invoicing and referral bookings
- No tickets should be on the uninvoiced ticket list
- Invoice all ECC charges the following day
- Issue vouchers correctly to clients and suppliers
- Cost-conscious for both our client and the client
CLIENT SATISFACTION AND RELATIONSHIPS
- Understand and follow clients travel policies and procedures
- Provide solutions to problems
- Client-centric mentality, with consistent exceptional service
- Build relationships with our client clients
- Promptly address client complaints
- Adhere to our client /client turnaround times
INTER-DEPARTMENTAL BUSINESS RELATIONSHIPS
- Attend company meetings, functions, and team-building activities
- Build and maintain multi-level relationships within our client
- Network at industry-related events
- Be a team player
COMPANY CULTURE
- Represent our client as an ambassador
- Live the Step-Up values: Integrity, Personal Accountability, Commitment to Quality, Respect, Empowering our people, Leadership, Passion, Embrace Diversity
JOB CHALLENGES
- Handle pressure and volume effectively
- Provide consistent exceptional service while following SOP and SLA
- Retain clients
- Assist junior staff
EDUCATIONAL REQUIREMENTS
- Matric Qualification
- Travel Diploma
EXPERIENCE IN YEARS
- Minimum 6 years' experience with at least 2 in a senior role in a similar organization
- Proficient in Amadeus
KNOWLEDGE
- Beginner, intermediate, and advanced fares courses
- Ticket reissue course
- Ticketing course
- Super User course
- Business with charm and savvy (Excl External Applicants)
- Customer service course
- Sound geographical and visa knowledge
- Amadeus
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