Site Solutions Coordinator

Overview Are you someone who thrives in a fast-paced environment enjoys helping customers and takes pride in delivering a high-quality service We are excited to recruit for 6 proactive and professional Site Solutions Coordinators to join our Site Solutions team. Whats in it for you Attractive Bonus Scheme 25 Days Annual Leave plus Bank Holidays (Increasing with length of service) Enhanced Company Pension Scheme Life Assurance Scheme Colleague Benefits Employee Assistance Program High Street Discount Vouchers Discounted Gym Membership Health & Wellbeing Discount Vouchers Cycle to Work & Home & Tech Scheme Benefits Milestone Birthdays Additional leave Work Anniversary Bonus Refer a Friend Scheme More about the role The Customer Solutions team forms the vital first connection with our customers setting the tone for the service they can expect. Our role goes beyond simply handling enquiries we listen carefully offer tailored advice and shape the right solutions from the very first interaction. Whether its a straightforward hire or a complex multi-product requirement we ensure every customer receives exactly what they need delivered to the highest standards. As our Site Solutions Coordinator you will be the first point of contact for all site-based customer enquiries ensuring every interaction is handled with accuracy and professionalism. You will be responsible for managing incoming calls emails and digital enquiries offering expert guidance on suitable products and services and accurately processing hires off-hires and amendments. With a consultative approach you will identify opportunities to add value to each order and help build strong lasting relationships with regular site contacts. You will also monitor customer satisfaction escalate service challenges early and ensure all transactions are completed to the highest standard. About You Experience in a sales or customer service role (hire construction or service-based industries preferred). Strong interpersonal skills and ability to build rapport quickly. Sales-minded proactive and commercially aware. Organised with excellent attention to detail and system accuracy. Resilient and adaptable in a high-volume fast-paced environment. Confident using CRM and order processing systems. We understand that becoming an expert takes time its a journey not a quick fix. Thats why were fully committed to supporting your growth both personally and professionally every step of the way. Our Investment in Your Development To build a high-performing customer-focused team were launching a comprehensive programme of role-specific training. This structured development plan is designed to strengthen your skills expand your expertise and support your ongoing growth all carefully aligned with the responsibilities and expectations of your role. Its a really exciting time to join Nixon Hire so if you think you have the skills and experience to hit the ground running we would love to hear from you Armed Forces Covenant As part of our pledge we support the employment of veterans recognising military skills and qualifications in our recruitment and selection process. INDLOW The Company Nixon Hire is a leading provider of site accommodation welfare facilities plant portable toilets and solar solutions to hire. Our vision is to provide outstanding service from exceptional people to ensure we are always first choice. Values Providing Outstanding Customer Service Offering Products Customers Value Being An Industry Leader In Innovation Benefits 25 Days Holiday plus Bank Holidays Enhanced Workplace Pension Life Assurance Employee Assistance Programme Reward and Recognition Programme Milestone Birthday Extra Day Off MyActiveDiscounts - Discounted Gym Fitness and Travel Charity Match Funding Employment Details Employment Type: Full-Time Experience: years Vacancy: 1 Monthly Salary: 25000 - 30000 #J-18808-Ljbffr