Senior CX Design Lead: Customer Journey Architect

4 days ago


Cape Town, South Africa EXL Full time

A leading business consulting firm in Cape Town is seeking a Senior Customer Experience Consultant to lead the customer experience strategy. You will manage a team of CX designers and work closely with senior stakeholders to enhance customer satisfaction. Ideal candidates should have strong managerial experience in customer experience management and a proven track record in strategy execution. This full-time position is pivotal for aligning customer journeys with the business objectives.#J-18808-Ljbffr



  • Cape Town, South Africa technovation Full time

    Our Client is a leading consumer financial services business, providing credit and related products (such as store/credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...


  • Cape Town, South Africa Zimele Technologies Full time

    We are seeking a highly experienced Solution Architect with deep expertise in SAP CRM/CX (customer service, marketing, and sales), as well as cloud platform integration. The successful candidate will lead the design and delivery of end-to-end customer experience solutions, ensuring seamless integration with other SAP and non-SAP systems. This role requires...


  • Cape Town, South Africa EXL Full time

    Senior - Customer Experience Consultant - Customer Care Voice - Customer Experience EXL Cape Town, Western Cape, South Africa Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies...


  • Cape Town, South Africa Liquid Thought Full time

    Customer Experience Manager (CX/UX) Join to apply for the Customer Experience Manager (CX/UX) role at Liquid Thought. Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the...


  • Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team united by our desire to connect diverse people with shared values for a bolder impact. - We employ just over a thousand team members across...

  • Customer Experience

    3 weeks ago


    Cape Town, South Africa Technovation Full time

    Our Client is a leading consumer financial services business, providing credit and related products (such as store / credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...

  • Customer Experience

    7 days ago


    Cape Town, Western Cape, South Africa technovation Full time R1 800 000 - R2 500 000 per year

    Our Client is a leading consumer financial services business, providing credit and related products (such as store/credit cards, personal loans, digital credit and insurance) to customers through major retail partners and digital channels. The business model combines retail finance and financial services, with a strong emphasis on digital applications,...


  • Cape Town, South Africa Deka Minas Pty Ltd TA Deka Minas Full time

    About the Company Our client is a well-established, household brand in South Africa and has been delivering market-leading solutions in the Financial Services and Insurances space for over two decades. About Us: Deka Minas is the world's first subscription-based professional services company. Our main lines of business are Human Capital Advisory and...

  • Technical Architect

    2 weeks ago


    Cape Town, South Africa Vml Full time

    Who We Are : At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY\u0026R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...


  • Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team united by our desire to connect diverse people with shared values for a bolder impact. - We employ just over a thousand team members...