Application Support Officer

4 weeks ago

Johannesburg, South Africa FirstRand Namibia Limited Full time

Application Support Officer page is loaded## Application Support Officerlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 13, 2025 (5 days left to apply)job requisition id: R42608# **Job Description**To liaise between business and IT in terms of existing systems, and is the second level of support for problem resolutionWe’re looking for an Applications Support Officer to join our team and ensure seamless system performance, cost efficiency, and outstanding customer service.**What You’ll Do:*** Provide first-time resolution for customer queries and take ownership until closure.* Ensure technical accuracy in product knowledge and advice.* Identify and escalate risks and cost drivers; propose process improvements.* Support technology adoption and optimise processes for better service delivery.* Comply with governance and compliance standards and report on operational performance.* Collaborate across teams to meet SLAs and enhance customer satisfaction.**What We’re Looking For:*** **Education:** Diploma in IT or related field.* **Experience:** 3–4 years in application support.* **Knowledge:** + ITIL (certification advantageous). + Miles or similar Fleet Management Leasing (FML) systems.* Unlock your potential: Launch a dynamic career journey. We support your professional development with industry-leading training programs and a culture that cheers on your achievements.* Your wellness matters: Enjoy tailored benefits, from competitive financial solutions like special interest rates and reduced banking fees, to personalised health and wellness programs designed to support you in every aspect of life.* We all belong: Experience a workplace where every voice is valued and every individual’s contribution is celebrated, reinforcing our belief that diversity fuels innovation.# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**13/11/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .#J-18808-Ljbffr

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