Fraud Administrator

Fraud Administrator page is loaded## Fraud Administratorlocations: Randburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 11, 2025 (6 days left to apply)job requisition id: R43887# **Job Description**Hello Future Fraud AdministratorWelcome to FNB COO, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team at FNB COO you will provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers.Are you someone who can:* Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.* Recording and/or monitoring of fraud cases in internal and external databases.* Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.* Actively participate in key internal forums and share information and insights with colleagues across the Bank.* Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.* Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.* Execute fraud administration duties in line with required rules, processes and using available systems.* Ensure that activities are executed in a timely manner and accuracy.* Administer merchant rewards after careful investigation of method applied in recovering the card.* Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.* Manage personal development to increase own skills and competencies.* Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.* Compile and communicate accurate and timely reports on fraud according to area of focus.* Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.You will be an ideal candidate if you:* Minimum Qualification - Matric* Preferred Qualification – Related Qualification* Experience - 2 to 5 years' experience within the roleYou will have access to:* Opportunities to network and collaborate* A challenging working environment* Opportunities to innovateWe can be a match if you are:* Adaptable and curious* Analyse complex data sets* Thrive in a collaborative environmentApply now if you are interested in taking the next step. We look forward to engaging with youWesBank respects your privacy and will process the information you have provided to us in accordance with our privacy notice.This notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**11/12/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .#J-18808-Ljbffr