L2 Voice Support Engineer
3 weeks ago
Job Description THE OPPORTUNITY THAT AWAITS YOU Founded in 2010 in the Netherlands, the company is a global leader in Enterprise Dialogue Management. With a team spanning 22 countries, they provide AI-driven solutions powered by Microsoft Teams, serving top enterprises worldwide. Fosters a culture of innovation, accountability, and customer-first thinking. We’re looking for an experienced and passionate L2 Voice Support Engineer to join their newly growing team in Johannesburg North. This role will be starting remotely (moving to a hybrid model in January 2026 - 2 days on-site / week in JHB North). This role requires shift work, working according to the EST time zone (US), and will involve some weekend work to allow for a full coverage of support. YOUR KEY RESPONSIBILITIES As a 2nd Line (Technical) Support Engineer, you will troubleshoot complex technical issues escalated from L1 support, manage incidents to ensure SLAs are met and documented, and use PowerShell for automation and issue replication. You will also resolve SSO, SIP flow, and trunk problems on SBCs, maintain and update the Knowledge Base, and manage SQL Server databases by executing queries. Additionally, you will collaborate with development teams to resolve software bugs, monitor cloud infrastructure and Azure Resource Manager (ARM), and work in shifts, including weekends, to provide continuous support. Form part of a knowledge-sharing, supportive team. OUR REQUIRED EXPERTISE 5+ years of experience within a VoIP support environment Strong knowledge of VoIP systems at an infrastructure level, specifically in utilising the SIP protocol over TLS / TCP and UDP, is essential. Understanding of Microsoft Azure and PowerShell scripting Proficient skills and knowledge of log analysis and troubleshooting methodology. Skilled in troubleshooting, root cause analysis, SLAs, knowledge, and incident management. Demonstrate strong expertise in REST, API, and network protocols, along with hands-on experience using tools like Postman or Wireshark (knowledge on using web browser development tools to troubleshoot web applications and analysing .har file captures is a requirement) Background in UCaaS, Unified Communications, UC, and Contact Centers is a plus. Basic scripting and programming knowledge will make you stand out SIP School Qualifications (Advantageous) YOUR REWARD Benefits include Provident Fund, 23 Days of Annual Leave, Internet Allowance #J-18808-Ljbffr
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L2 Voice Support Engineer – Hybrid Role, VoIP
3 weeks ago
WorkFromHome, South Africa 60degrees Full timeA global leader in Enterprise Dialogue Management is seeking an experienced L2 Voice Support Engineer in Johannesburg North. This role involves troubleshooting VoIP systems, managing incidents, and collaborating with development teams. Starting remotely, transitioning to a hybrid model in 2026. Candidates should have at least 5 years of experience and a...
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L2 Voice Support Engineer
7 days ago
WorkFromHome, South Africa 60Degrees Full timeOverview Job Description THE OPPORTUNITY THAT AWAITS YOU Founded in in the Netherlands, the company is a global leader in Enterprise Dialogue Management. With a team spanning 22 countries, they provide AI-driven solutions powered by Microsoft Teams, serving top enterprises worldwide. Fosters a culture of innovation, accountability, and customer-first...
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Senior L2 VoIP
1 week ago
WorkFromHome, South Africa 60Degrees Full timeA leading global tech firm is looking for an experienced L2 Voice Support Engineer to join their growing team in Johannesburg North. The role requires troubleshooting complex technical issues, managing incidents, and utilizing VoIP systems with robust knowledge of SIP protocols. Candidates should have 5+ years of relevant experience and be proficient in...
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L2 Technical Support Engineer
2 weeks ago
WorkFromHome, South Africa Boardroom Appointments Full timeAbout the job L2 Technical Support Engineer Remote Position Proficiency in Kubernetes, Docker, and containerization. Experience with Terraform and Ansible. Proficiency in scripting languages such as Bash and Python. Strong expertise in Linux systems. RHCE certification is mandatory. CKA certification is mandatory. Responsibilities Provide Tier 2 (L2) support...
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Cloud Engineer
5 days ago
WorkFromHome, South Africa NTT DATA, Inc. Full timeJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Cloud Engineer (L2) The Cloud Engineer (L2) provides...
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Collaboration MSP Engineer
4 weeks ago
WorkFromHome, South Africa NTT DATA Full timeA global technology services company is seeking a Collaboration Managed Services Engineer (L2) in Gqeberha, South Africa. The role involves providing second-level IT support, monitoring incidents, and ensuring service levels are met while fostering collaboration with teams. Candidates should have relevant qualifications in IT and experience with ticketing...
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Cloud Engineer
7 days ago
WorkFromHome, South Africa NTT DATA, Inc. Full timeMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. The Cloud Engineer (L2) provides...
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Cloud Engineer
7 days ago
WorkFromHome, South Africa NTT Full timeMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. The Cloud Engineer (L2) provides...
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Remote L2 Technical Support Engineer
1 week ago
WorkFromHome, South Africa Supportyourapp Full timeA leading Support-as-a-Service company is seeking an L2 Technical Support Consultant in South Africa, Gauteng. The role involves providing exceptional customer support and troubleshooting technical issues. Ideal candidates are tech-savvy with experience in both Windows and Linux operating systems and possess strong communication skills. Join a multicultural,...
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Deployment Engineer
2 weeks ago
WorkFromHome, South Africa ng-voice Full timeJoin to apply for the Deployment Engineer (f/m/d) role at ng-voice . About Us Born in a cloud‑native era where software is at the centre of business, ng‑voice has licensed source code and collaboration in its DNA. Committed to building the next generation of 100% software‑based mobile networks, combining DevOps with telecommunications expertise,...
