VP, Functional Remediation Leader

Job Description Role Title: VP, Functional Remediation Leader (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid‑Sized Companies, ranked #3 among Top Rated Companies for Women, and Top‑Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best‑in‑class employee benefits and programs that cater to work‑life integration and overall well‑being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non‑financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary / Purpose The VP, Remediation Coordination Leader, is responsible for the end‑to‑end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures. The VP is also responsible for fostering a culture of continuous improvement, leading the function through significant change, ensuring clear and timely communication with all stakeholders, and serving as the first point of escalation for functional stakeholders. This leader is integral to developing and sustaining a best‑in‑class remediation culture, partnering closely with relevant stakeholders, and continually enhancing the function’s remediation processes. Key Responsibilities Manage and lead a group of Functional Remediation Coordinators (FRCs), responsible for driving the end‑to‑end management and delivery of all remediation initiatives for the assigned function through to completion. Foster and embed a culture of continuous improvement within the remediation team, regularly evaluating processes, identifying opportunities for enhancement, and implementing best practices. Lead the function through significant change by guiding teams and stakeholders through remediation transformation, promoting resilience, adaptability, and clarity of vision. Thoughtfully assign work and responsibilities to FRCs based on individual expertise, team member availability, and shifting business priorities to ensure effective execution of remediation projects. Ensure stakeholder communication is clear, concise, and timely, providing regular, transparent updates and proactively addressing concerns or questions. Serve as the first point of escalation for functional stakeholders, resolving issues and escalating further as appropriate to ensure swift and effective resolution. Direct and develop a high‑performing remediation team representing core areas of the function, fostering collaboration, accountability, and continuous learning. Creatively resolve competing priorities within the function, balancing stakeholder needs with enterprise requirements through diplomacy and sound judgment. Respond to senior‑level and governance‑related escalations within the function, serving as a trusted liaison between the function and enterprise remediation leadership. Collaborate closely with other Functional Remediation Coordinators, sharing knowledge and aligning on cross‑functional initiatives. Contribute to the overall remediation strategy and continuous improvement, ensuring functional approaches to support organizational goals. Required Skills / Knowledge Bachelor’s degree with 10+ years of experience in business management, Operations, or financial industry or in lieu of a degree 12+ years of relevant work experience. 5+ years of managing remediations or project management experience or leading large strategic initiatives and transformative projects. Proven ability to lead highly complex projects. 5+ years of team leading experience. 3+ years of experience in a heavily regulated financial services environment. Flexibility to be available for in‑person engagement activities like business or team meetings, hosting round tables and remote events as needed. Desired Skills / Knowledge Demonstrated success in leading cross‑functional teams. Strong knowledge and experience in the Banking industry. Understanding of Credit business systems & processes. Experience with control & risk frameworks. Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts. Action and detail oriented, excellent organization and prioritization skills. Strong communication and presentation skills, with the ability to interact at all levels with both internal and external stakeholders. Strong leadership and influencing skills. Demonstrated ability to work with third‑party vendors and solution providers. Eligibility Criteria Bachelor’s degree with 10+ years of experience in business management, Operations, or financial industry or in lieu of a degree 12+ years of relevant work experience. Work Timings The working window for this role would be between 8:00 AM Eastern Time – 5:00 PM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role before applying. Inform your manager and HRM before applying for any role on Workday. Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format). Must not have any corrective action plan (Formal/Final Formal). L10+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. Employees at L10+ can apply for this opportunity. Grade / Level 12 Job Family Group Credit #J-18808-Ljbffr