Technical Assistant

2 weeks ago

Cape Town, South Africa ElectroMechanica Full time

Role Summary Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required. Key Responsibilities Provide first-line (L1) technical support to customers from the branch. Diagnose and resolve basic product faults, escalating complex cases to L2 support or engineering teams when necessary. Conduct basic testing, configuration, and repairs of products returned for service. Maintain and calibrate tools, and test rigs to ensure readiness and reliability. Support the preparation of replacement units, spares, and demo equipment for customer use or field deployment. Collaborate with field service technicians and engineering to ensure timely resolution of customer issues. Essential Requirements NQF Level 4–5 qualification in Electrical, Electronic, or Mechatronic Engineering. Minimum 2 years’ experience in a technical support or service environment. Strong practical understanding of electrical or automation components. Basic fault-finding and troubleshooting using test instruments and diagnostic tools. Computer literacy, including familiarity with ERP systems. Effective communication and customer service skills. Organised and methodical approach to technical and administrative tasks. Beneficial Requirements Prior experience in an automation, control, or electrical distribution environment. Exposure to variable speed drives (VSDs), PLCs, relays, or industrial instrumentation. Experience assisting field technicians or providing customer-facing technical support. Work Environment & Compensation Location: Regional Office. Travel Requirements: Occasional in support of field teams. Working Hours: Standard office/technical hours. Compensation Range: in line with relevant industry benchmarks for Paterson grade. Organisational Context At EM, we are driven by the purpose of “Making connections, powering tomorrow.” We power our customers’ worlds by integrating quality products into innovative solutions, supported by people who are passionate about service. Vision Advance the lives of every person in Southern Africa sustainably through electrification and automation. Mission Connect with customers by deeply understanding their evolving needs; promote brands and solutions to solve tomorrow’s problems today; and partner across the value chain in a sustainable, easy-to-do-business way. Values Open – We communicate honestly and transparently, listening deeply to differing views. Loyal – We serve our customers, colleagues, and manufacturers with integrity and dedication. Brave – We go beyond comfort zones, taking on new challenges with courage and vision. Seniority level Entry level Employment type Full-time Job function Other Industries Automation Machinery Manufacturing #J-18808-Ljbffr

  • Technical Assistant

    3 days ago

    Cape Town, South Africa Novus Holdings Full time

    **Job Desciption**: We are looking to recruit a suitably qualified and experienced technical assistant who can support and add value to the maintenance department of the Cape Town business unit. Reporting to the technical foreman the incumbent the incumbent must have electrical experience preverably in the printing or manufacturing industry **Key Duties and...

  • Technical Assistant

    3 days ago

    Cape Town, South Africa Clicks Group Limited Full time

    Advert reference: click_013164 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Merchandising **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: We are looking to recruit a permanent Technical Assistant. The role...

  • Technical Assistant

    1 week ago

    Cape Town, South Africa EM Full time

    **Purpose of role**: The Technical Assistant will provide technical services to stakeholders including salespeople and customers regarding low voltage switchgear, energy management and industrial automation products and the basket of products within EM. They interact directly with customers and sales staff escalating queries to specialists as appropriate....

  • Technical Assistant

    4 weeks ago

    Cape Town, South Africa ElectroMechanica Full time

    Role Summary Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required. Key Responsibilities Provide first-line (L1) technical...

  • Technical Assistant

    1 week ago

    Cape Town, South Africa Herotel Full time

    Overview Applications are invited for the Technical Assistant position to be based in George. Purpose of the Role The Technical Assistant's main duty will be assisting with installations, troubleshooting, and maintaining all fibre optic and wireless systems. Key Performance Areas Site Survey: Assist with signal scan and throughput tests to high site and take...

  • Technical Assistant

    4 weeks ago

    Cape Town, South Africa FOUR POINT 0 Full time

    Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required. Responsibilities: Provide first-line (L1) technical support to...

  • Technical Assistant

    3 weeks ago

    Cape Town, South Africa FOUR POINT 0 Full time

    Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required. Responsibilities:Provide first-line (L1) technical support to...

  • Technical Assistant

    2 weeks ago

    Cape Town, South Africa FOUR POINT 0 Full time

    Provides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required. Responsibilities Provide first-line (L1) technical support to...

  • Technical Assistant

    1 week ago

    Cape Town, Western Cape, South Africa ElectroMechanica Full time R250 000 - R400 000 per year

    Role SummaryProvides first-line (L1) and limited second-line (L2) technical support from the branch to assist customers and internal teams. Works closely with sales, field service and engineering to ensure that customer issues are resolved efficiently, escalating complex technical problems as required.Key ResponsibilitiesProvide first-line (L1) technical...

  • Technical Project Assistant

    4 weeks ago

    Cape Town, South Africa Jna Group Full time

    JNA Group (JNA Roofing & JNA Timber) is seeking a Technical Project Assistant with 2–3 years' experience in the construction or engineering industry. The role requires a technically skilled individual who can support design, procurement, and project delivery processes in a specialist timber and roofing environment. Responsibilities Prepare and revise...