Accommodation Relief Manager

Accommodation Relief Manager (Casual) – Great Ocean Road Coast and Parks Authority Applications closing on 08 December 2025, 05:00 PM Job Type: Casual Package: $38 per hour Position description: PD‑Accommodation‑Relief‑Manager‑Casual‑Aug25.pdf (PDF, 211 KB) About the Agency Great Ocean Road Coast and Parks Authority (GORCAPA) is the Victorian Government entity responsible for the care, protection and sustainable management of 170,000 hectares of coastal reserves, national parks, marine sanctuaries and foreshore areas along 355 kilometres of coastline, including the Twelve Apostles and Cape Otway Lightstation. Accommodation Services Team GORCAPA manages ten self‑managed coastal caravan parks and Cape Otway Lightstation, generating most of its revenue. The team currently manages the following parks. Anglesea Family Caravan Park Apollo Bay Recreation Reserve Cape Otway Lightstation Kennett River Family Caravan Park Lorne Foreshore Caravan Park Marengo Family Caravan Park Port Campbell Recreation Reserve Princetown Recreation Reserve Skenes Creek Foreshore Caravan Park Torquay Foreshore Caravan Park Wye River Beachfront Campground Purpose of the Position The Accommodation Relief Manager is accountable for the oversight of accommodation operations at a designated location within GORCAPA’s Accommodation Services portfolio, with a focus on exceptional customer service and delivery within budget. Primary Responsibilities Directly manage the operations of the Recreation Reserve/Caravan Park within parameters set by the Accommodation Services Manager. Perform hands‑on administration duties, maintenance duties and other duties as required to ensure completion of work assignments. Ensure a strong customer service and community focus is maintained at all times, placing the customer’s needs first while balancing the accommodation requirements of all site customers. Supervise and provide leadership to all site staff. Provide training to site staff in all aspects of their duties. Maintain on‑site accommodation buildings, furniture and fittings, assets and surrounds so that they are in excellent and safe working condition. Respond to and assist with emergency calls and after‑hours calls for both maintenance and reservations. Conduct banking and financial reconciliations and liaise directly with the Corporate Services team for payment of all suppliers and staff payroll. Ordering, stock and inventory control of accommodation consumables. Ensure the Parks are fully compliant with all OH&S policies, and all work is completed safely, following organisational procedures. Act as the Recreation Reserve/Caravan Park's Fire Warden. Qualifications and Experience Diploma in Business Administration, Hospitality Management, Tourism or related field. Minimum of five years’ experience in the hospitality industry, preferably within caravan park/accommodation management or in an environment that has large volumes of accommodation bookings. Demonstrable experience in a supervisory/management position with staff management, working a range of rosters and shifts. Experience utilising an accommodation management booking software (RMS desirable). Excellent communication (written and verbal) and interpersonal skills, including an ability to communicate with people from a broad range of backgrounds. Extensive experience and commitment to providing a high level of customer service, including experience successfully resolving customer issues and complaints. Demonstrable experience with managing budgets, payroll and other financially critical elements of a business. Chief Fire Warden accreditation. Current First Aid certificate. Knowledge and Skills Demonstrated skill in modelling a safety culture for a team and managing OH&S/WHS matters. Proven ability to relate effectively within a small team environment. Effective computer skills and experience using Microsoft Word and Excel. Application Requirements Current resume Response to key selection criteria Terms and Conditions of Employment Provide a National Police Check Certificate. Obtain a Working with Children Certificate. Provide evidence of Australian Work Rights. Hold a current Australian Driver’s License. Everyone is welcome at the Authority We are committed to creating a diverse and inclusive workforce that values and embraces a range of experiences and backgrounds. #J-18808-Ljbffr