Cloud & Infrastructure Operations Analyst

2 weeks ago


WorkFromHome, South Africa Logicalis Gmbh Full time

CLOUD & INFRASTRUCTURE OPERATIONS ANALYST – Location : Cyberja – Full time – Job Requisition ID : JR The Role As a Cloud & Digital Workplace Analyst, you will provide first-line support for virtual servers and Microsoft Azure environments. You will be responsible for performing daily operational tasks, monitoring systems, handling basic service requests, and performing routine changes across both cloud and on-prem infrastructure. This includes basic support for VMware virtualization platforms, backup jobs, and networking components. You will escalator complex issues as needed while gaining hands‑on experience across hybrid IT environments. This role is ideal for someone early in their IT infrastructure career looking to develop practical skills in cloud and infrastructure operations. Accountabilities Digital Workplace Monitor server environment health using tools like LogicMonitor. Log and triage incidents and service requests. Perform basic troubleshooting of server issues (e.g., CPU usage, memory usage, disk space, VM availability, backup status). Handle common service requests (e.g., password resets, access requests). Escalate complex or unresolved issues to Level 2 or Level 3 teams. Support patching for Windows OS and backup (Commvault, Veeam, Avamar) verification tasks under guidance. Follow change management processes for standard and emergency changes. Maintain accurate ticket documentation and update the knowledge base where needed. Assist with daily reporting and shift handovers. Public Cloud Monitor Azure environment health using Azure Monitor. Perform basic troubleshooting of Azure issues (e.g., CPU usage, VM availability, backup status). Handle cloud-specific service requests (e.g., resource tagging). Support patching and backup verification tasks under guidance. Follow change management processes for standard and emergency changes. Maintain accurate ticket documentation and update the knowledge base where needed. Assist with daily reporting and shift handovers. Qualifications & Experience 0–2 years of experience in IT support or infrastructure roles. Basic knowledge of Windows Server, Azure portal, and Active Directory. Familiarity with ITSM tools and ticketing systems. Understanding of patching, backups (Commvault, Veeam, Avamar), and system monitoring. Willingness to learn scripting and automation (PowerShell / Azure CLI). Good communication and customer service skills. Relevant IT certifications (CompTIA, AZ-, ITIL Foundation, VMware Certified Technical Associate, VMware Certified Professional, Microsoft Certified Fundamentals) are a plus. Benefits Supportive team environment Flexible and diverse culture Opportunity to grow from helpdesk to cloud engineering and beyond Breadth of experience and purpose: help shape projects and contribute to change Hybrid working model for a balance of remote and in‑person collaboration Equal Opportunity & Accommodations Logicalis is committed to equal opportunity and inclusion. For people living with disabilities or neurodiversity, adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.) and feel comfortable disclosing this, please let us know and we will be glad to facilitate. #J-18808-Ljbffr



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