Client Relations Account Manager

1 month ago


George, South Africa Sydsen Full time
The Client Relations Account Manager plays a vital role in maintaining and enhancing the relationship between the company and its clients.
Responsibilities:
  • Facilitate the onboarding of new clients, ensuring they understand the companys products and services.
  • Act as the main point of contact for clients, addressing their inquiries and resolving issues in a timely manner.
  • Regularly engage with clients to understand their evolving needs and expectations.
  • Build strong, long-lasting relationships with key clients, ensuring consistent communication.
  • Foster trust and loyalty by maintaining transparency and delivering on promises.
  • Handle client feedback, complaints, and concerns, ensuring satisfaction and mitigating risks of client attrition.
  • Collaborate with sales and marketing teams to align client needs with company offerings.
  • Assist in preparing sales proposals and contracts for clients.
  • Help identify opportunities for upselling and cross-selling within the client portfolio.
  • Oversee the management and renewal of client contracts, ensuring compliance with agreed terms.
  • Negotiate contract terms and pricing where necessary, in collaboration with legal and sales teams.
  • Monitor contract performance and make adjustments to improve client satisfaction.
  • Keep up with market trends, competitor activities, and changes in the petroleum industry that may affect clients.
  • Share relevant industry insights and updates with clients, positioning the company as a trusted advisor.
  • Ensure that the company is delivering products and services as per the agreed terms, especially in sensitive areas like fuel supply, logistics, or energy solutions.
  • Address any service disruptions and communicate solutions to clients promptly.
  • Prepare regular reports on service performance, sales data, and client feedback.
  • Monitor key performance indicators (KPIs) to assess client satisfaction and retention rates
  • Implement feedback mechanisms to improve services based on client input.
  • Address and resolve any issues related to product delivery, pricing disputes, or service failures
  • Serve as the mediator between the company and clients during any conflict, ensuring a positive resolution.
  • Liaise with operations, logistics, and technical teams to ensure smooth service delivery and issue resolution
  • Work closely with finance and legal departments to ensure that billing, invoicing, and compliance matters are managed effectively.
  • Ensure that all client activities and contracts comply with industry regulations and company policies, particularly related to environmental and safety standards in the petroleum industry.

Requirements:
  • Bachelor's Degree in Business Administration/Management, Marketing, Sales, Economics, Engineering or Supply Chain would be beneficial
  • A minimum of 3-5 years in a client-facing role, preferably in industries related to petroleum, energy, logistics, or manufacturing

In summary, you would be responsible for ensuring client satisfaction, maintaining long-term relationships, and serving as a key link between clients and the companys internal teams. This role requires excellent communication, negotiation, and problem-solving skills, as well as a good understanding of the technical and regulatory aspects of the petroleum sector.

(Please note: Only candidates with the relevant requirements will be considered and contacted. If you are not contacted within 14 (fourteen) days of applying, kindly consider your application unsuccessful.)

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