Senior Manager: Business Process Optimization

Senior Manager: Business Process Optimization Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and a strong regional and international presence, our bank offers the opportunity to be part of an exciting growth journey, to reset our future, and to shape our destiny as a proudly African group. Job Summary The Senior Manager: Business Process Optimization is a critical value‑enablement role reporting to the Executive: Operational Excellence. The role is accountable for the design, coordination, and delivery of process optimisation solutions that enable performance and value creation. The incumbent applies deep Business Process Management expertise and business insight to shape and implement tactical plans, optimise service delivery, and ensure alignment with strategic objectives. The role requires strong stakeholder engagement, operational oversight, and the ability to lead teams or practices through change and continuous improvement. Additionally, it demands driving business ownership of results and embedding change at the organisational level. Key Focus Areas We shape the future by turning bold strategies into actionable plans that deliver measurable impact. Customer primacy ensures every solution is informed by insight and designed for exceptional experiences. Sustainable growth is driven by disciplined performance and smart investment decisions that unlock long‑term value. Innovation is at the heart of what we do—leading change, embracing new technologies, and fostering continuous improvement. People are our strength; we build inclusive, high‑performing teams and develop leaders for tomorrow. Operational excellence is our standard, optimizing processes and delivering seamless service that exceeds expectations. Digital transformation fuels progress, embedding automation and innovation to redefine how we work and serve. Integrity guides us as we uphold governance, manage risk, and ensure compliance with unwavering diligence. Data is our advantage—transforming insights into smarter decisions and creating value at every opportunity. Stakeholder partnerships align priorities, communicate transparently, and deliver outcomes that matter. Accountabilities Strategy Formulation and Execution: Drive growth through goal‑oriented collaboration, innovative approaches, and ownership of decisions and outcomes. Translate strategic objectives into operational plans with clear deliverables, timelines, and performance measures. Customer Primacy: Use customer insights to inform service design, champion initiatives that enhance experience, and collaborate across teams for consistent journeys. Sustainable Growth: Advance efficiency through automation and digitisation, contribute to growth plans, drive performance accountability, and support investment decisions. Client-Driven Innovation and Change: Identify opportunities for improvement, lead change initiatives, support implementation of new technologies, apply Lean/Six Sigma/Kaizen, and drive stakeholder engagement. Leading Talent: Champion talent development, inclusion, and a culture of continuous learning; manage performance, development, and succession planning. Operational Effectiveness: Translate business priorities into KPI‑defined plans, optimise processes, resolve operational issues, maintain process architecture, and build dashboards for real‑time visibility. Digital Adoption: Promote use of digital tools, identify automation opportunities, support transformation initiatives, and champion RPA. Good Governance, Risk and Compliance: Implement governance frameworks, promote risk‑aware decision making, monitor operational risks, and embed regulatory compliance into process design. Data Monetisation: Use data and analytics for decision‑making, improve performance, identify opportunities, conduct trend analysis, and inform optimisation strategies. Stakeholder Management: Build and maintain collaborative relationships, align delivery with expectations, and communicate progress effectively. Qualifications and Experience Education: Bachelor’s Degree, Advanced Diplomas, Post‑Graduate Certificate, or B Tech (NQF7). Field of Study: Business, Commerce, or Management Studies. Work Experience: 5‑12 years in a relevant capability, including a track record of 3 years in people‑management; exposure to process design, optimisation, quality management, customer centricity, technology, and data‑driven decision making is preferred. Competencies Strategic Thinking Business Acumen Communication Influence Leadership Delivering Results Adaptability Collaboration Decision‑Making Knowledge and Skills: Strong commercialisation and monetisation skills with an affinity for finance. Digital affinity and dexterity, leveraging technology to automate and create commercial value. Mindset of efficiency driven by automation, digitisation, and cost optimisation to create client value. Operational planning and execution. Process optimisation and service design. Customer experience management. Performance measurement and reporting. Governance and compliance. Digital tools and platforms. Data analysis and insight generation. Team leadership and development. Education: Bachelor’s Degrees and Advanced Diplomas in Business, Commerce, and Management Studies (Required). Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised. #J-18808-Ljbffr