Level 3 NOC Engineer

Position Title: NOC Managed Services Engineer 3  Department: Managed Services  Reports To: Sr. Director of Services  Working hours: 10pm - 7am SAST  Location: Remote Who You Are: An expert at resolving complex technical issues, you serve as a senior support resource for the NOC team. Your deep understanding of infrastructure, monitoring, security, and continuity, along with a sense of urgency, makes you a critical asset in a fast-paced, dynamic environment. You continuously seek innovative ways to improve technology solutions, strengthen uptime and reliability, and are passionate about your contributions to the company's growth. Role Overview: The NOC MSE3 Engineer is a senior role, handling complex operational issues within the Network Operations Center. You are responsible for ensuring firewall integrity, business continuity readiness, and server/network uptime for client environments. This position requires advanced technical skills, excellent communication, and a proactive approach to monitoring and incident response. You will also guide and mentor junior NOC engineers, ensuring high standards of service and operational excellence. Success is measured by your ability to maintain high uptime, resolve escalated incidents, produce accurate reports, and support the NOC team in achieving departmental goals. What You Will Do: Perform firewall configurations, backups, patching, firmware upgrades, and policy updates. Manage cloud and local backups (MSP360, Wasabi, etc.) and validate restore procedures. Conduct server patching (Windows/Linux), monitor infrastructure health, and flag issues. Use Auvik for network monitoring, alert investigation, and reporting on performance. Maintain and respond to alert queues, escalating according to impact and severity. Deliver scheduled health and patch reports, and assist in post-incident documentation. Coordinate with weekend NOC partners for incident handoff and alignment. Provide functional direction to Tier 1 & Tier 2 NOC engineers. Participate in NOC process improvements, including SOP documentation and automation. Adhere to all Uprise standard operating procedures and policies. Constantly focus on delighting all Uprise customers with reliable, proactive service. Other tasks as customer and business needs evolve. Required Skills and Qualifications: 7+ years of experience in a NOC or infrastructure support role. Demonstrated expert-level experience in firewall platforms (Fortinet, SonicWall, etc.). Strong background in Windows Server 2016+ and Linux operations. WAN/LAN networking, routing, switching, security, and load balancing. Networking protocols: TCP/IP, VPN, IPSEC, VoIP, VLANs, and QoS. Backup technologies (MSP360, Wasabi, cloud/local storage). Monitoring and patch management platforms (Auvik, RMM, etc.). Strong analytical and troubleshooting skills with ability to prioritize based on criticality. Fluent in English (written and verbal). Ability to work 8:00 AM – 5:00 PM PHT (U.S. night shift hours). Strong documentation skills for both users and internal staff. Technical Skills: Expert Skills in: Firewall configuration and management (Fortinet and SonicWall preferred). Network security best practices. Windows Server platforms. WAN/LAN networking, routing, switching, and security. Virtualization platforms. Storage solutions and backup management. Microsoft 365, Entra (Azure), Conditional Access/DLP/Intune. DNS/DHCP and infrastructure monitoring practices. Documentation and compliance processes. Competent Skills in: PowerShell, scripting, and automation. Auvik monitoring configuration and optimization. OSX troubleshooting. Android/iOS administration. VoIP systems. Soft Skills: Strong customer service orientation with a proactive and patient approach. Self-starter and critical thinker who thrives in fast-paced environments. Strong decision-making skills based on priorities and impact. Mentorship and training of junior staff. Excellent time and task management. Clear and concise communication skills (written and verbal).Ability to articulate complex technical issues in common terms. Strong organizational skills and attention to detail. Positive attitude and sense of urgency. Adaptability to changing priorities and projects. Collaboration with global teammates and weekend operations. Nice to Have: Advanced certifications in firewalls (Fortinet NSE, SonicWall CSSA). Microsoft 365 / Entra (Azure) certifications. Certifications in network monitoring or automation tools (Auvik, NinjaOne). Security certifications (CCNP Security, CISSP, CompTIA Security+). Competency in automation scripting (Python, PowerShell, BASH). Experience with PSA, RMM, or NOC workflow management tools. Previous involvement in NOC process design, automation, or efficiency initiatives. #J-18808-Ljbffr