OMF Client Relations Consultant

7 days ago

Bloemfontein, South Africa Old Mutual South Africa Full time

Let’s Write Africa’s Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services. Responsibilities Product/Service Information : Provide advanced product/service information. Customer Order Processing : Record and process customer orders, selecting the most appropriate approach based on predefined options. Resolving Customer Issues : Respond to basic and advanced customer issues such as returns, exchanges, and complaints; resolve or elevate appropriately. Customer Relationship Development / Prospecting : Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Customer Relationship Management (CRM) Data : Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities. Customer Needs Clarification : Interview the customer, following a multi‑level sales script, to clarify the customer's requirements. Renewals : Provide exceptional service to customers to encourage continued use of the organization's products/services. Operational Compliance : Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Personal Capability Building : Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Skills Consultative Selling Customer Complaint Management Customer Feedback Management Customer‑Focused Customer Relationship Management (CRM) Software Customer Service Customer Service Operations Customer Understanding Data Management Digital Consumer Engagement Identifying Sales Opportunities Probing Questions Sales Data Management Strengthening Customer Relationships Upselling Competencies Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Instills Trust Interpersonal Savvy Nimble Learning Education NQF Level 3 & NQF Level 2 - Below school leaving Closing Date 11 December 2025 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story #J-18808-Ljbffr

  • OMF Client Relations Consultant

    7 days ago

    Bloemfontein, South Africa Old Mutual Limited Full time

    OMF Client Relations Consultant (Bloemfontein Heidedal ) page is loaded## OMF Client Relations Consultant (Bloemfontein Heidedal )locations: Bloemfonteintime type: Full timeposted on: Posted Todayjob requisition id: JR-74379**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects...

  • OMF Financial Consultant( Bloemfontein Heidedal)

    4 weeks ago

    Bloemfontein, South Africa Old Mutual South Africa Full time

    OMF Financial Consultant (Bloemfontein Heidedal) Join to apply for the OMF Financial Consultant (Bloemfontein Heidedal) role at Old Mutual South Africa . Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Provides advice on a specific range of products to a...

  • OMF Client Relations Consultant

    1 week ago

    Bloemfontein, Orange Free State, South Africa Old Mutual Limited Full time R120 000 - R200 000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to...

  • OMF FINANCIAL CONSULTANT

    7 days ago

    Bloemfontein, South Africa Old Mutual South Africa Full time

    OMF Financial Consultant (Bloemfontein, Free State) Location: Bloemfontein, Free State, South Africa Seniority level: Entry level Employment type: Full‑time Job function: Finance and Sales Closing Date: 11 December 2025, 23:59 Job Description Provides advice on a specific range of products to a specific allocated market and is individually accountable for...

  • Client Success

    3 days ago

    Bloemfontein, South Africa Old Mutual Limited Full time

    A leading financial services company in Bloemfontein is seeking a Client Relations Consultant to enhance customer experience by addressing their needs and resolving issues. The role involves providing product information, processing orders, and building strong relationships with potential customers. Candidates should possess strong consultative selling...

  • OMF Financial Consultant( Bloemfontein Heidedal)

    4 weeks ago

    Bloemfontein, South Africa Old Mutual Full time

    Job title : OMF Financial Consultant( Bloemfontein Heidedal) Job Location : Free State, Bloemfontein Deadline : January 30, 2026 Quick Recommended Links Jobs by Location Job by industries Job Description Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own...

  • Client Relations Consultant: Elevate Customer Experience

    5 days ago

    Bloemfontein, South Africa Old Mutual South Africa Full time

    A financial services provider is seeking candidates for a customer service role in Bloemfontein, Free State. The position focuses on providing a positive customer experience by addressing needs and managing expectations. Responsibilities include processing customer orders, resolving issues, and entering data into the CRM system. Candidates should possess...

  • OMF Branch Manager

    2 weeks ago

    Bloemfontein, Orange Free State, South Africa Old Mutual Limited Full time R900 000 - R1 200 000 per year

    Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionnaManages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and...

  • OMF Branch Manager

    1 week ago

    Bloemfontein, South Africa Old Mutual South Africa Full time

    Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services....

  • OMF FINANCIAL CONSULTANT

    7 days ago

    Bloemfontein, South Africa Old Mutual Limited Full time

    **Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**naProvides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.# Responsibilities## ## Customer ServiceCarry...