Team Leader

3 weeks ago

Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time
Job description

JOB ROLE:

Responsible for assisting in the smooth running of the Administration department. Responsible for all back-office operations end to end processes, ensuring all required team outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.

JOB PURPOSE

The team leaders are key members of our team, providing oversight on the service delivery to our clients. They have the opportunity to build positive relationships with both the clients and the members of their own team.

Proactively assist in the completion of general admin duties as directed/requested, based on current procedures & deadlines

Provide Operations team with support, accurately & timeously, responding to requests for information, both written and verbal.

Liaise as required with staff from other departments, to gain information, in order to resolve customer issues

Attend and conduct team meetings / process training sessions, and learn key details about our products and processes

Remain aware and knowledgeable of any policy change and/or any changes affecting our environment or current role

Perform any other duties and special projects, as directed by Management, in keeping with the employees skills & experience

QUALIFICATIONS & EXPERIENCE REQUIRED

Minimum Matric qualification is mandatory.

Tertiary qualification or course in management is an advantage.

At least 2 years' experience in a debt review credit collections/ banking environment with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.

Experience with handling IR procedures and performance improvement processes.

Knowledge of reporting platform.

Understanding of the POPIA Regulations

Understanding of Debi check process

COMPETENCIES & SKILLS

Knowledge of :

Credit Risk Management

Retail or Bnking Credit Industry

National Credit Act (NCA)

Debt Counselling / mediation/ rehabilitation processes

Debt Collection

Basic understanding of budgeting and accounting principles

Skills

Previous debt review experience and managing a Admin / Debt Review team

Previous customer service experience

Experience of working in a regulated environment

Intermediate to Advance Computer Literacy (Microsoft Word, Excel, Outlook

Have a positive attitude and the ability to influence and motivate others

Flexible / ability to adapt to rapid change and drive changes into operational units and business processes

Self-Motivated

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

High Attention to detail

Numerical Reasoning skills

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

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