Systems and Support Analyst
3 weeks ago
# **Job Description**We are seeking a proactive, technically curious, and people-oriented Support Analyst to join our IT Operations team. This support role is ideal for someone with a solid foundation in containerized environments (OpenShift Kubernetes), automation tools, DevOps practices, and strong interpersonal skills to support platform users effectively. You will be the first line of support for business-critical applications and automated processes, ensuring smooth operations and timely issue resolution. The role involves monitoring orchestration workflows, managing CI/CD pipelines, and assisting users with platform-related queries and troubleshooting.## Key Responsibilities* Provide user support for applications deployed on platform.* Act as the first point of contact for platform users, resolving issues and escalating when necessary.* Monitor and troubleshoot automated workflows.* Manage and maintain scheduled jobs.* Collaborate with development teams and assist with code reviews and advice.* Investigate and resolve application and infrastructure issues using various tools, logs and other sources of information.* Maintain, support and enhance scripts for automation and operational tasks.* Document common issues, resolutions, and contribute to internal knowledge bases.* Participate in incident management, root cause analysis, and continuous improvement initiatives. Required Skills & Experience* Experience supporting applications in OpenShift or Kubernetes environments* Hands-on experience with Camunda or similar BPM/orchestration tools (Low).* Familiarity with Bamboo or other CI/CD tools (Low).* Proficiency in using CLI for troubleshooting and system management (High).* Working knowledge of Git-based version control systems (Medium).* Fundamental understanding of Python and SQL (Medium).* Basic experience with Bash scripting (Medium).* Exposure to cloud services such as Azure and AWS (Low).* Strong communication and interpersonal skills to support users effectively (High).* Ability to work independently and collaboratively in a fast-paced environment (High).* Willingness to learn and grow within the role (Medium).**Additional Requirements*** Exposure to Java development or debugging.* Experience with monitoring tools and log aggregators (e.g., Prometheus, Grafana, ELK stack).* Familiarity with Agile methodologies and ITIL practices.* Experience with reporting tools like Power BI. * Be part of a dynamic and collaborative team.* Work with modern DevOps tools and practices.* Opportunities for career growth and continuous learning. Apply now and become a key player in a team that values innovation, reliability, and continuous improvement. # # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**21/11/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .#J-18808-Ljbffr
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