Systems and Support Analyst

2 weeks ago

Johannesburg, South Africa RMB Full time

# **Job Description**We are seeking a proactive, technically curious, and people-oriented Support Analyst to join our IT Operations team. This support role is ideal for someone with a solid foundation in containerized environments (OpenShift Kubernetes), automation tools, DevOps practices, and strong interpersonal skills to support platform users effectively. You will be the first line of support for business-critical applications and automated processes, ensuring smooth operations and timely issue resolution. The role involves monitoring orchestration workflows, managing CI/CD pipelines, and assisting users with platform-related queries and troubleshooting.## Key Responsibilities* Provide user support for applications deployed on platform.* Act as the first point of contact for platform users, resolving issues and escalating when necessary.* Monitor and troubleshoot automated workflows.* Manage and maintain scheduled jobs.* Collaborate with development teams and assist with code reviews and advice.* Investigate and resolve application and infrastructure issues using various tools, logs and other sources of information.* Maintain, support and enhance scripts for automation and operational tasks.* Document common issues, resolutions, and contribute to internal knowledge bases.* Participate in incident management, root cause analysis, and continuous improvement initiatives. Required Skills & Experience* Experience supporting applications in OpenShift or Kubernetes environments* Hands-on experience with Camunda or similar BPM/orchestration tools (Low).* Familiarity with Bamboo or other CI/CD tools (Low).* Proficiency in using CLI for troubleshooting and system management (High).* Working knowledge of Git-based version control systems (Medium).* Fundamental understanding of Python and SQL (Medium).* Basic experience with Bash scripting (Medium).* Exposure to cloud services such as Azure and AWS (Low).* Strong communication and interpersonal skills to support users effectively (High).* Ability to work independently and collaboratively in a fast-paced environment (High).* Willingness to learn and grow within the role (Medium).**Additional Requirements*** Exposure to Java development or debugging.* Experience with monitoring tools and log aggregators (e.g., Prometheus, Grafana, ELK stack).* Familiarity with Agile methodologies and ITIL practices.* Experience with reporting tools like Power BI. * Be part of a dynamic and collaborative team.* Work with modern DevOps tools and practices.* Opportunities for career growth and continuous learning. Apply now and become a key player in a team that values innovation, reliability, and continuous improvement. # # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**21/11/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The

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