Contact Centre Manager
4 weeks ago
Contact Centre Manager Computershare South Africa Johannesburg – Hybrid Job Description In this position, you’ll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. Reporting to the Regional Manager for Contact Centre, the role manages the day-to-day operation of the Call Centre, including SLA management, team & individual performance management, Quality Assurance, complex complaint management, managing & organising the R&R/team engagement activities. The Call Centre Manager is required to manage the day-to-day call centre operations while balancing important cultural diversity aspects. Responsibilities: Lead and coach team leaders to foster high performance and inclusive leadership. Drive staff engagement through regular meetings and recognition initiatives. Champion learning, development, and diversity to boost team participation. Use data analytics to assess team effectiveness and improve reporting accuracy. Identify and implement process improvements to optimize workforce and service delivery. Ensure consistent high-quality performance, risk mitigation, and enhanced client satisfaction. Qualifications and Skills Grade 12 Certificate, Business Degree/Diploma (essential). Strong PC skills with full MS Office proficiency; experience with key call centre systems including Genesys, Scrip, Workflow, Document Viewer, Registry, Corporate Proxy, and Class Actions. Proven track record in leading diverse teams within customer service or call centre operations. Minimum 2 years’ experience managing multiple queues and products in a contact centre environment. At least 2 years’ experience working with data analytics and reporting for performance and service improvement. Experience in financial services and registry operations; Strate Exams, FAIS RE5, and registry experience are advantageous. Demonstrated ability to drive client satisfaction, innovation, and continuous improvement in service delivery. Benefits Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, with a company contribution as well. Extra rewards ranging from recognition awards, team get-togethers, to helping you invest in your future. And more – a welcoming and close-knit community. Fairness and Culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process, please visit computershare.com/access for further information. About The Team Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings, and we’re now the number one
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Contact Centre Manager
2 weeks ago
Johannesburg, South Africa Educor Full time**Contact Centre Manager (JB1538)**: Woodmead, Johannesburg, Gauteng - Customer Service **Contact Centre Manager (JB1538)** **Woodmead, Sandton** **Market Related** Aligned to the Institution’s vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and...
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Contact Centre Manager
2 days ago
Johannesburg, South Africa Cortez Executive Search (Pty) Ltd Full timeResponsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...
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Contact Centre Manager
1 week ago
Johannesburg, Gauteng, South Africa Computershare Full time R500 000 - R750 000 per yearJohannesburg – HybridIn this position, you'll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at We give you a world of potentialReporting to the Regional Manager for Contact Centre, the role manages the...
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Contact Centre Manager
5 days ago
Johannesburg, Gauteng, South Africa Computershare South Africa Full time R90 000 - R120 000 per yearJOB DESCRIPTIONJohannesburg – HybridIn this position, you'll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at .We give you a world of potentialReporting to the Regional Manager for Contact Centre, the role manages...
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Contact Centre Manager
5 days ago
Johannesburg, Gauteng, South Africa Computershare Full time R250 000 - R500 000 per yearJob DescriptionJohannesburg - HybridIn this position, you'll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at We give you a world of potentialReporting to the Regional Manager for Contact Centre, the role manages the...
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Contact Centre Manager
1 week ago
Johannesburg, South Africa Pentagon Group Full time**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's) **Task Complexity**: **Operational Planning** - Optimise and align operational targets, processes and systems to business strategy of the Customer Experrience and Enterprise Business Unit - Compile the Functional Unit Business Plan and manage the plan in line...
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Contact Centre Manager
7 days ago
Johannesburg, South Africa Blue Label Telecoms Full time**ABOUT THE COMPANY** At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised. Our Blu Approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce. With a point-of-sale network of approximately 150 000...
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Contact Centre Manager Sales
3 weeks ago
Johannesburg, South Africa The Travel Corporation Full timePosition Summary Contact Centre Manager with a focus on sales duties plays a key role in managing the operations of a contact centre while driving sales performance. Leading and motivating a sales team, setting and achieving sales targets, developing sales strategies, and ensuring high customer satisfaction through effective sales processes and training. Key...
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Sales and Service Contact Centre Manager
7 days ago
Johannesburg, South Africa South Point Management Service (Pty) Ltd. Full time**POSITION **:Sales and Service Contact Centre Manager** **Location **:Braamfontein** **Department **:Contact Centre** **Reporting to **:Business Unit Head** **Mission of South Point** South Point Management’s mission is to be a **_leading _**provider of **_clean, convenient, safe_** and **_affordable student _**accommodation **_nationally_**. We...
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Lead: Contact Centre
2 weeks ago
Johannesburg, South Africa Transnet Full time**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...
