Associate Applications Engineer

3 weeks ago

Centurion, South Africa MC Technology Staffing Full time
Responsibilities:
  • Providing fast and effective support to our clients via phone calls, emails, TeamViewer or on-site
  • Support function in allocated specialized fields within the software package
  • Presenting of various training courses as allocated to each AE
  • Providing demonstrations and technical insight into the various software packages to assist the sales team during the sales process
  • Review customers' technical needs and assists higher level engineers in developing service solutions to meet these needs
  • Monitoring existing systems and recommending improvement
  • Sharpen your knowledge on the software with its most recent functions and features
  • Improving your knowledge through training and the certification program
  • Assist with presentations/demonstrations at webinars/seminars/hands-on training and the launch events
  • Conducting implementations for customers on any of the SN products
  • Assist with the delivery of products to clients and ensure the customer is aware of Mecad and the support we provide
  • Fishing for potential leads when talking to customers
  • Assist customers with consultation work if they do not have the knowledge or a license of a specific product.
  • Trouble shoot customer issues and provide all test results and findings to us in a professional manner so that this information can be used by developers to enhance the product
  • Be the link between customer and our product
Position Requirements:
Formal Education & Certification
  • Matric
Knowledge & Experience
  • Customer care
  • Understanding of SOLIDWORKS or similar software
  • Knowledge/Experience with SigmaNEST
Personal Attributes
  • Excellent communication skills
  • Eager to learn
  • Comfortable with different clients

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