Technical Support Engineer
3 weeks ago
- Provide support to open-source Enterprise customers which includes users with development / engineering backgrounds
- Participate in once a day office hours to engage with our community.
- Review contributor pull requests, make suggestions for improvements and edits, and green-light merging of changes to the codebase
- Bug fixing: working with internal and external engineers to identify, replicate, correct, and create PRs for review and merging
- Engineering tasks including automation, development, and other projects as necessary
- Document solutions and application behavior to grow our Knowledge Base both internally and externally, and help maintain support while scaling with growth
Background:
- 1+ yrs of experience as any of the following: Data Engineering, Data Analysts, DevOps or QA Engineers, OR
- 3+ years as L2/L3 Technical Support Engineer, or similar roles
- proficiency in: Github, Docker, writing Python code and unit tests, troubleshooting / stack trace interpretations
- Nice to know: CI/CD pipelines, Kubernetes, Helm, API, SQL, NoSQL, and Database concepts
- Ambition to grow the European based team for your role
- Growth mindset
- Experience working closely with Engineering / Developer teams and/or Engineering/Developer customers
- Excellent communication skills
- A passion for continuous learning and improvement (both at a personal and team level)
- You share our values
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