Technical Support Engineer

3 weeks ago


Centurion, South Africa J Brew Solutions (Pty) Ltd Full time
Responsibilities:

  • Provide support to open-source Enterprise customers which includes users with development / engineering backgrounds
  • Participate in once a day office hours to engage with our community.
  • Review contributor pull requests, make suggestions for improvements and edits, and green-light merging of changes to the codebase
  • Bug fixing: working with internal and external engineers to identify, replicate, correct, and create PRs for review and merging
  • Engineering tasks including automation, development, and other projects as necessary
  • Document solutions and application behavior to grow our Knowledge Base both internally and externally, and help maintain support while scaling with growth

Background:

  • 1+ yrs of experience as any of the following: Data Engineering, Data Analysts, DevOps or QA Engineers, OR
  • 3+ years as L2/L3 Technical Support Engineer, or similar roles
  • proficiency in: Github, Docker, writing Python code and unit tests, troubleshooting / stack trace interpretations
  • Nice to know: CI/CD pipelines, Kubernetes, Helm, API, SQL, NoSQL, and Database concepts
  • Ambition to grow the European based team for your role
  • Growth mindset
  • Experience working closely with Engineering / Developer teams and/or Engineering/Developer customers
  • Excellent communication skills
  • A passion for continuous learning and improvement (both at a personal and team level)
  • You share our values


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