Sales & Customer Success Specialist (Brand Concierge)

Sales & Customer Success Specialist (Brand Concierge) 1 day ago Be among the first 25 applicants Sales & Customer Success Specialist (Brand Concierge) | 100% Remote E-commerce At TalentPop App , we integrate exceptional customer service with aggressive sales conversion goals. We operate on a fundamental principle: the best support is the best sales strategy. We are looking for a highly motivated Customer Experience Sales Specialist . This is a dynamic, hybrid role where you are the vital link, ensuring every customer interaction is a high-end, personalized experience that builds loyalty and maximizes revenue. If you are a goal-oriented professional with a passion for premium customer experience and proven success in sales conversions within e-commerce, this is your opportunity Key Responsibilities: The Revenue-Driving Concierge Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross‑selling, and product bundling, to maximize the Average Order Value (AOV). Sales Recovery & Retention: Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV). Premium Customer Engagement: Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution. Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey. Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow. Post‑Purchase Excellence: Efficiently manage all order‑related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales. Required Qualifications & Experience Mandatory E-commerce Experience: 1+ year of proven remote/online sales and customer support experience with a focus on revenue‑focused elements (upselling, recovery, sales conversion). Communication & Persuasion: Exceptional ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities. Technical Proficiency: Working knowledge of e-commerce platforms (e.g., Shopify) and CRM/customer engagement tools. Work Ethic: Goal-oriented, self‑starter who thrives in a fast‑paced, high‑performance remote environment. Technical Requirements for Remote Work A dedicated PC or laptop with an i5 processor or a comparable modern equivalent. A stable, high‑speed internet connection providing a minimum of 15 Mbps for both upload and download speeds. A quiet, professional workspace suitable for conducting clear, uninterrupted calls. Why Choose TalentPop App? Commission Structure: Opportunity to earn competitive commissions alongside your base salary. Health & Wellness: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off. Flexibility: 100% permanent work‑from‑home setup—eliminate your commute. Career Growth: A supportive team culture with clear avenues for career advancement and skill development. Application Fast‑Track Select Position: When selecting the position during your application, choose “Brand Concierge” from the list of available roles. Enter Code: In the application form, enter the code BCS. Ready to blend world‑class service with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App #J-18808-Ljbffr