STUDENT REGISTRATION SUPPORT CONSULTANT

4 days ago

Durban, South Africa MANCOSA Full time

Job category: Others: Administrative Support and Secretarial Location: Durban Contract: Fixed Term Contract EE position: Yes Introduction MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available: STUDENT REGISTRATION SUPPORT CONSULTANT - DURBAN. CORE PURPOSE The core purpose of the job is to comply with initiatives relating to the key institutional objectives of growth, stakeholder engagement, and operational and academic excellence. The incumbent will perform a wide range of initiatives related to student retention and customer service. CORE FUNCTIONS: Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status. Actioning the appropriate follow-up mechanism in accordance with the SOP for each registration category identified. Actioning the appropriate follow-up mechanism for Cancellations, Deferrals, and Change of Electives (COE) in accordance with the SOP. Tracking each registration across registration categories in alignment with the SOPs and communicated targets. Reporting daily targets in accordance with key tracking points to the unit line manager and providing suggestions for the improvement of service and retention initiatives. Facilitating the resolution of queries and complaints arising from the Student Registration Support unit and conducting follow-ups from customer satisfaction surveys. Investigating and resolving queries and complaints as determined by the Student Services Manager. Contributing to re-engineering business processes and applicable policies to enhance efficiency and quality of activities executed. Directing the flow of email/telephone correspondence and greeting walk-in customers in a receptionist role, as determined by operational requirements. Administering records within the department including reports, templates, forms, minutes, policies, plans, and procedures by way of development, review, and filing. QUALIFICATIONS Relevant computer applications certificates and/or Call Centre system training would be an advantage. EXPERIENCE AND SKILLS Minimum two (2) years experience in a customer service-related environment and a minimum of one (1) year in a sales environment. Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Internet, and Email). Strong interpersonal skills. Excellent verbal and written communication skills. Ability to adopt and solve problems. Must be able to make sound judgement under pressure. Stress tolerance. High energy level. Integrity. ADVANTAGES Experience with help desk support would be an added advantage. GENERAL Must be able to work weekends and overtime when necessary. #J-18808-Ljbffr

  • Student Administration and Support Administrator

    4 weeks ago

    Durban, South Africa Stadio Full time

    Student Administration and Support Administrator Location: DurbanType: PermanentReference: #MUSSASDLCompany: Stadio Job Description Provide current and prospective students with the highest level of customer service through effective phone, email, and face-to-face communication. Attend to and resolve electronic help desk requests. Log all correspondence,...

  • Student Support Consultant

    4 days ago

    Durban, South Africa MANCOSA Full time

    Student Support Consultant - Assessments Listing reference: manco_ Listing status: Online Apply by: 31 August 2025 Position summary Job category: University and Academy Location: Durban Contract: Permanent EE position: Yes Introduction MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate...

  • Student Support Manager

    6 days ago

    Durban, South Africa Omega HR Solutions Full time

    **Responsibilities**: 1. Contribute to the establishment of a functional C4SS on campus. - Promote, in collaboration with the Manager: C4SS, the services of the C4SS on campus. - Coordinate the campus communication with reference to student support. - Communicate and liaise with relevant stakeholders on campus to ensure the successful delivery of student...

  • Student Services Consultant

    6 days ago

    Durban, South Africa Educor Full time

    **Student Services Consultant (JB3847)**: Durban, Kwa Zulu Natal - Customer Service **Student Services Consultant (JB3847)** **Durban** **Market-Related** To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to...

  • Student Assessments Support Specialist

    4 days ago

    Durban, South Africa MANCOSA Full time

    A private higher education provider in Durban is seeking a Student Support Consultant - Assessments to offer high-quality assistance to students with assessment queries. The role requires at least 2 years of customer service experience and excellent writing skills. You will ensure efficient query resolution and contribute to enhancing student satisfaction...

  • Student Recruiter

    7 days ago

    Durban North, South Africa North Coast Labour Consultants Cc Full time

    Our client in the private education sector is recruiting a proactive and dynamic Student Advisor to join their student recruitment team. This role is ideal for someone confident in presenting at schools, driven by performance targets, and passionate about helping students take the next step in their academic journey. Based in Durban North, KZN 3 Year Diploma...

  • Student Recruiter/Sales – Durban

    3 weeks ago

    Durban North, South Africa North Coast Labour Consultants CC Full time

    Our client in the private education sector is recruiting a proactive and dynamic Student Advisor to join their student recruitment team. This role is ideal for someone confident in presenting at schools, driven by performance targets, and passionate about helping students take the next step in their academic journey. Based in Durban North, KZN 3 Year Diploma...

  • Online Sales Consultant

    3 days ago

    Durban, South Africa Berea Group Of Colleges Full time

    **We’re Hiring: Online Sales Consultants - Join the Berea College Team!** **Are you a driven, digitally savvy sales professional with a passion for education?** Berea College is looking for **experienced Online Consultants** who are eager to help students take the next step in their academic journey. **Main Purpose of the Role** You’ll be the first...

  • Student Services Consultant

    6 days ago

    Durban, South Africa Educor Full time

    **Student Services Consultant (JB3847)** **Durban** **Market-Related** To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to students and to ensure that the student's details are correctly logged and forwarded to...

  • Fernleigh Online Sales Consultant

    3 days ago

    Durban, South Africa Berea Group Of Colleges Full time

    **Job description** **We’re Hiring: Online Sales Consultants - Join the Berea College Team!** **Are you a driven, digitally savvy sales professional with a passion for education?** Berea College is looking for **experienced Online Consultants** who are eager to help students take the next step in their academic journey. **Main Purpose of the...