Cnoc Engineer

Job Overview Full‑time CNOC Engineer position with Herotel Business, on‑site in Tshwane or Plattekloof. The role provides advanced support and management of the organization's network and VoIP infrastructure, including escalated troubleshooting, configuration, and maintenance of complex RF, fibre, and VoIP systems. Key Performance Areas Handle escalations from Business Support Specialists and field operations teams. Monitor and perform advanced troubleshooting on network and VoIP systems, including RF and fibre networks; escalating complex issues to NNOC or relevant departments. Configure, maintain, and optimise network equipment including routers, switches, servers, firewalls, and IP addresses. Program and manage VoIP platforms, VPS, and SIP firewall setups. Perform maintenance on core network systems and VAS products to ensure continuous operation. Implement approved change plans and assist during emergencies or outage situations. Maintain up‑to‑date and accurate network and VoIP documentation, including network maps, IP schemas, and configuration records. Respond to real‑time alerts to minimise downtime and ensure network reliability. Communicate directly with VIP clients via WhatsApp, providing timely updates, personalised support, and proactive notifications for known issues. File and submit weekly/monthly reports on system health, ticket statistics, IP allocations, and project updates. Maintain high levels of SLA compliance and customer satisfaction. Provide standby support as required. Perform any ad‑hoc duties as required by business operations. Key Outputs Escalated tickets from Business Support Specialists and Field Operations resolved within SLA. Advanced RF and fibre network issues diagnosed and resolved promptly. Accurate configuration, deployment, and optimisation of network and VoIP equipment. Timely escalation to NNOC Engineers or relevant teams for complex issues. VIP clients receive proactive, timely updates via WhatsApp, ensuring personalised support. Network and VoIP documentation consistently reviewed and maintained. Real‑time alerts and system incidents responded to promptly. Weekly and monthly reports completed accurately and submitted on time. SLA compliance, first‑time resolution rates, and customer satisfaction metrics consistently achieved. Standby support and emergency response provided as required. Contribution to knowledge base updates and process improvements based on recurring issues. Experience / Skills & Competencies 3–5 years of practical experience in network engineering and/or VoIP engineering, managing complex technical environments. Strong proficiency in TCP/IP, DNS, DHCP, routers, IP routing, and switching; hands‑on configuration and maintenance of network devices. Experience with MikroTik, Cisco, Juniper, or Arista equipment, including advanced configuration and troubleshooting. In‑depth knowledge of OSPF, BGP, IP routing, and complex network topologies. Hands‑on experience with VoIP platforms such as Asterisk, PortaOne, and SBC. Skilled in managing firewalls, SIP protocols, IP addressing, and VPS setups. Experience with RF networks and VAS products is highly advantageous. Excellent troubleshooting, analytical, and diagnostic skills. Strong communication, reporting, and administrative skills; proactive updates to VIP clients. Ability to work independently or collaboratively under pressure, managing multiple priorities effectively. Knowledge of Ubuntu/Linux environments is an advantage. Hands‑on experience with Ubiquiti network equipment is highly advantageous. Qualifications Grade 12 required. MTCNA (MikroTik Certified Network Associate) required. MTCRE (MikroTik Certified Routing Engineer) recommended. Additional relevant network, VoIP, or RF certifications will be considered a strong asset. Application Process Applications to be sent to: If interested and you meet all requirements, please apply by submitting your CV with contactable references. Please note: Preference will be given to suitable Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan. Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information. #J-18808-Ljbffr