Subject Matter Expert

4 days ago

Cape Town, South Africa Wns Full time

Overview WNS Cape Town, Western Cape, South AfricaSubject Matter Expert - Insurance WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader with 41,+ professionals serving + global clients across 60 delivery centers in 16 countries. WNS South Africa operates eight delivery centers and employs 4,+ people. Responsibilities Operational Excellence: Identifying and communicating barriers to performance / service delivery to the operational leaders Contribute in regular meetings with team leaders and agents in regards to efficiencies Conduct analysis and insights based on consolidated data to enhance process improvements Share best practice between teams to support operational efficiencies Continually examine opportunities for improvements and adherence to schedule Support team when needed maintain product knowledge through call taking Will be required to take calls Development Journey Agile training through Quality feedback sessions Training employees in systems and products when required Working closely with Operations Support, Training & HR to support the new starter journey Qualifications A Matric / Grade 12 Certificate or equivalent A minimum of 3 years insurance experience Job-Related Knowledge, Skills & Competencies Proficiency in Microsoft packages (Word, Excel & Outlook) Excellent interpersonal and communication skills Strong numerical ability Strong administrative and organizational skills Customer centricity High attention to detail and accuracy Engagement Communication skills Problem Solving Planning & Organizing Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working knowledge of Microsoft packages (Word, Excel, PowerPoint & Outlook) Attention to detail Other Specific Requirements Own vehicle with a valid driver's licence Must be able to travel across multiple sites Must be able to work evening hours Afternoon and night shifts – Monday to Sunday (rotational shifts) Candidates are required to have fibre or live in a fibre enabled area. Job Details Senior level : Entry level Employment type : Full-time Job function : Customer Service Industries : Outsourcing / Offshoring #J-18808-Ljbffr

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