Production Support Specialist
4 weeks ago
SUMMARY Production Support Specialist POSITION INFO : Purpose of the Role The Production Support Specialist is responsible for providing first-line technical support across multiple internal systems and platforms. This role ensures that users—including staff, brokers, institutional clients, administrators, and end-clients—receive timely and accurate support according to agreed service levels. Working within the Product Department and closely with cross-functional teams, this position plays a critical role in maintaining smooth operations and supporting system functionality. Key Responsibilities Provide first-line technical support to users with system queries. Manage and prioritize queries based on severity and business impact. Monitor alerts and notifications to ensure systems remain fully operational. Administer and maintain user credentials and permissions across systems. Understand system functions, including onboarding, login, account management, banking, trading, market data, compliance, reporting, and APIs. Manage and update system configurations such as instrument management, routing, mappings, pricing feeds, and FIX integrations. Conduct checks following outages or system restarts. Perform data management functions and assist with testing new features or updates. Collaborate with internal teams to investigate issues and support reconciliations. Cross-train and share knowledge within the support team. Complete ad hoc tasks as required. Qualifications Grade 12 / Matric (or equivalent). 1–3 years’ experience in a technical support role. Strong knowledge of client onboarding, banking, and trading / securities processes. Experience with SQL and APIs. Proficiency in Microsoft Office, especially Excel. Customer service experience. Previous exposure to trading system applications (advantageous). Preferred Skills / Experience Experience within global financial markets. Strong problem-solving and investigative skills. Excellent verbal and written communication in English. Ability to coach, mentor, and upskill team members. Strong interpersonal skills, service-oriented attitude, and collaborative approach. Critical thinking and proactive problem-solving. Analytical mindset with attention to detail and accuracy. Results-driven and financially astute. Working Conditions Hybrid work environment (combination of office-based and remote work). Fast-paced, deadline-driven setting with frequent collaboration across departments. Occasional system checks or updates may be required outside standard working hours. #J-18808-Ljbffr
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IT Support Specialist
2 weeks ago
WorkFromHome, South Africa The Super Staffers Full timeOverview IT Support Specialist Remote PositionLocation: Cape TownSalary: R15,000 - R25,000 Per Month Company Overview Our client is a leading provider of cloud-based solutions for businesses. They specialize in helping companies migrate to cloud infrastructure, offering round-the-clock support and consultancy services. Position Overview They are seeking an...
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WorkFromHome, South Africa Caterpillar Full timeA global engineering corporation is looking for a Product Support specialist based in Kempton Park, Johannesburg. You will provide first-line support and resolve customer inquiries, ensuring effective communication and documentation. Ideal candidates should have qualifications in fitting or diesel mechanics and strong problem-solving skills. This is an...
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WorkFromHome, South Africa Caterpillar Full timeA global engineering corporation is seeking a Product Support specialist based in Johannesburg. This onsite role involves providing first line support and resolving customer inquiries, while ensuring documentation of all communications. The ideal candidate will have qualifications in fitting or diesel mechanics, along with strong problem-solving skills....
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WorkFromHome, South Africa Caterpillar Full timeA global engineering corporation is looking for a Product Support specialist to join their team in Johannesburg. In this onsite role, you will provide first line support, resolve customer inquiries, and document all communications. The ideal candidate will have qualifications in fitting or diesel mechanics and strong problem-solving skills. A competitive...
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WorkFromHome, South Africa Caterpillar Full timeA global engineering corporation is searching for a Product Support specialist in eMalahleni, Mpumalanga. This onsite position involves providing first line support to resolve customer inquiries and documenting all communications. The ideal candidate should have qualifications in fitting or diesel mechanics and demonstrate strong problem-solving skills. A...
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WorkFromHome, South Africa Caterpillar Full timeA global engineering corporation is seeking a Product Support specialist in Kempton Park, Johannesburg. This role requires providing first line support, resolving customer inquiries, and documenting all communications. The ideal candidate will have qualifications in fitting or diesel mechanics and strong problem-solving skills. The position is onsite and...
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WorkFromHome, South Africa Caterpillar Full timeA global engineering corporation is looking for a Product Support specialist based in Johannesburg. This role involves providing first line support, addressing customer inquiries, and ensuring that all communication is documented. The ideal candidate should have qualifications in fitting or diesel mechanics and possess strong problem-solving abilities. A...
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WorkFromHome, South Africa Caterpillar Full timeA global engineering corporation is seeking a Product Support Specialist based in Johannesburg, offering competitive compensation and growth opportunities. The successful candidate will be responsible for delivering first-line support, resolving customer inquiries, and ensuring documentation of all communications. Ideal applicants should have qualifications...
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Junior Specialist: Specialist Product Sales
6 days ago
WorkFromHome, South Africa Absa Bank Full timeJunior Specialist: Specialist Product Sales page is loaded## Junior Specialist: Specialist Product Salesremote type: Hybridlocations: Boksburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 16, 2025 (6 days left to apply)job requisition id: R- ### **Empowering Africa’s tomorrow, together…one story at a time.**With over...
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Customer Support and Sales Specialist
3 weeks ago
WorkFromHome, South Africa TalentPop App Full timeCustomer Support and Sales Specialist (E-commerce Success Specialist) Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue. TalentPop App is the strategic partner to high‑growth e‑commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results‑driven Customer Support and Sales Specialist —a...
