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ICT Desktop Engineer

2 months ago

Portelizabeth, South Africa Headhunters Full time
Requirements:
  • Strong background in Information Technology (IT), with at least a bachelor's degree in computer science.
  • 3 years relevant experience.
  • Proven work experience as a Desktop Engineer.
  • Cisko Meraki experience will be advantageous.
  • Knowledge of network security practices and anti-virus programs.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Solid knowledge in the administration and support of Microsoft Windows and Networks.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Valid Drivers license.
Responsibilities and expectations but not limited to:
Customer Service Request Support:
  • Analyze and resolve end-user hardware and software computer problems.
  • Maintain desktop management documentation. (Job Card)
  • Maintain and average ticket update of a minimum of 5 to 7 updates per day over a period of 3 months.
  • Provide regular feedback to customers on requests logged.
  • Maintain the ICT service level agreement priority structure (75% success ratio)
Asset / consumables administration:
  • Tagging and management of ICT assets
  • Responsible for the handing out of consumables and stock management
  • Responsible for tracking IT assets
  • Monthly ICT stock takes
Hardware and Printer Setup and Support:
  • Responsible for the installing, configuring, maintaining, supporting and optimizing desktop/laptop hardware and software.
  • Provide end-user training where required.
  • Responsible for support and troubleshoot hardware such as desktops, laptops, printers and copiers.
  • Support and troubleshoot software such as Microsoft Office Suite
Customer Service:
  • Project and maintain a professional image of the company Information and Communication Technology during all client interactions - in line with company Core Values.
  • Strive to add exceptional value to all customer relationships when directly interacting with internal as well as external customers.
  • Maintain minimum agreed levels of interaction with the various company Divisions/ Subsidiaries and Clients.
  • Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.
  • Identify cost saving opportunities when dealing with key suppliers
Support the company ICT Team:
  • Profile the company ICT team with various Divisions/ Subsidiaries, external customers and industry specialists.
  • Maintain a high level of professionalism.
  • Maintain and support a positive working environment in the company ICT Team.
  • Provide innovative solutions to enhance working procedures/output, and relevance of the company Information and Communication Technology Team.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.