Ops Spec

2 weeks ago

Centurion, Gauteng, South Africa BCXP Full time

To support customer technical solutions by providing general technical support, maintenance and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

  • Collaborate with associated infrastructure service teams to meet SLAs and resolve issues.
  • Manage and support Microsoft Remote Desktop Services.
  • Manage and support Azure Virtual Desktop Services.
  • Manage and support Citrix Virtual Applications and Desktop Services.
  • Manage and support Citrix Netscaler Services.
  • Manage and support Citrix Hypervisor.
  • Identify and manage service-related risks.

Core Functional Skills & Capabilities

  • Product Knowledge
  • Result Orientation
  • Communication

Core Behavioural Competencies

  • Working with people
  • Adhering to principles and values
  • Coping with pressures & setbacks
  • Following instructions & procedures

Minimum Qualifications

NQF 6 : 3 year Degree / Diploma / National Diploma in Information Technology or Computer Science

NQF 4 : Grade 12 National Diploma

Experience

  • 3 years' experience with exposure to financial service IT infrastructure
  • 5 years' experience with exposure to financial service IT infrastructure

Certifications

  • ITIL Foundational V3 / 4
  • Citrix

Professional Memberships

Memberships in Relevant Industry

Level of Engagement & Span of Control

Engagement will be with all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

  • Valid Drivers license
  • Willingness to be on standby

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.

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