Support Engineer CPT

4 weeks ago


Cape Town, South Africa Data Centrix Full time
Qualifications and Skills Required:
  • Matric required
  • CompTIA: A+ and N+ (Highly desired)
  • ITIL Fundamentals (nice to have)
  • At least 2 years of experience in commercial Information Technology
  • Experience in PC Hardware configuration
  • Experience in supporting LANs WANs, PC operating systems and desktop software
  • Experience in a managed services environment
  • Experience in supporting mobile devices (iOS, Android)

Responsibilities:
  • Resolving technical faults that are both hardware and software related or providing correct diagnosis
  • Responding to critical and major incidents as escalated.
  • Providing temporary fixes and workarounds to unresolved Service Desk issues
  • Remote to systems providing support services, according to procedures.
  • Responding to requests for assistance by providing information to enable users to resolve their problems.
  • Providing an effective interface between users and service providers supplying all necessary diagnostic information.
  • Providing remote and onsite technical support to users.
  • Answering technical queries and providing advice and education to users.
  • Carries out agreed operational procedures, including network configuration, installation, and maintenance.
  • Identifies operational problems and contributes to their resolution.
  • Investigates and report problems in systems, processes, and services.
  • Assists with the implementation of agreed preventative measures.
  • Acts as the routine contact point, receiving and handling requests for support.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
  • Contributes to creation of support documentation
  • Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools.
  • Conducts tests and corrects malfunctions.
  • Apply change control procedures

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