Swati Speaking Customer Service Advisor
4 weeks ago
Overview Our client based in Century City is seeking Swati Speaking Customer Service Advisor . The key objective of the role is to identify and understand customer needs, delivering first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. The role involves speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries. Experience Minimum of 12 months unbroken inbound call centre experience Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements Passed Grade 12 Proficient in MS Office Suite applications Clear Criminal Record Available immediately Fixed Term Contract Own transport (Advantage) Key responsibilities Answer call and respond to customer requests Provide customers with product and service information Identify, research, and resolve customer issues using the in-house operating system Complete call logs and reports Assisting irate members and escalate when required to senior agents/team leader Ensure own productivity levels are maintained, and quality standards are met at all times Performing daily administrative functions and accurately capturing required information to various CRM systems Adhere to and support Company policies and practices Ensure that cases are reviewed and actioned Monitor Average Handling Time in line with standards Adhere to work schedule / occupancy and monitoring work flow Ensure that SLA is adhered to and cases to be completed in agreed SLA times Maintain customer quality according to set standards and business process Ensure full compliance to business process, legislation and standard operating processes Excellent communicator with all levels in an organisation (verbal and written) Solution Driven Excellent problem-solving and accuracy skills Self-starter, motivated, takes initiative and can work independently Confident in operating in a dynamic environment Flexibility and agility Ability to adapt to different situations as they arise (adaptive thinking) Ability to operate in a team environment Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours The salary, R9500 Monday to Friday 08:00 to 17:00 Office Location Century City How to apply Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number L8RWWX5Vin in subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email #J-18808-Ljbffr
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Tswana Speaking Customer Service Advisor
3 days ago
Cape Town, South Africa Surgo PTY Ltd Full timeTswana Speaking Customer Service Advisor Job Description Our client based in Century City is seeking Tswana Speaking Customer Service Advisor . The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers...
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Venda Speaking Customer Service Advisor
3 days ago
Cape Town, South Africa Surgo PTY Ltd Full timeA dynamic customer service company is seeking a Venda Speaking Customer Service Advisor in Century City. The role focuses on providing exceptional service, responding to customer inquiries, and resolving issues with efficiency. Candidates should have at least 12 months of inbound call center experience, a Grade 12 certificate, and be fluent in Venda. The...
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Tsonga Speaking Customer Service Advisor
4 weeks ago
Cape Town, South Africa Surgo PTY Ltd Full timeOverview Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound...
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Ndebele Speaking Customer Service Advisor
4 weeks ago
Cape Town, South Africa Surgo PTY Ltd Full timeOverview Our client based in Century City is seeking Ndebele Speaking Customer Service Advisor . The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an...
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Tswana Speaking Customer Service Advisor
4 weeks ago
Cape Town, South Africa Surgo PTY Ltd Full timeOverview Our client based in Century City is seeking Tswana Speaking Customer Service Advisor. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound...
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Venda Speaking Customer Service Advisor
4 weeks ago
Cape Town, South Africa Surgo PTY Ltd Full timeOverview Our client based in Century City is seeking a Venda Speaking Customer Service Advisor . The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. The role involves speaking directly with...
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Sotho Speaking Customer Service Advisor
4 weeks ago
Cape Town, South Africa Surgo PTY Ltd Full timeOverview Our client based in Century City is seeking a Sotho Speaking Customer Service Advisor . The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an...
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Venda Speaking Customer Service Advisor
3 days ago
Cape Town, South Africa Surgo PTY Ltd Full timeOur client based in Century City is seeking a Venda Speaking Customer Service Advisor . The key objective of the role is to identify and understand customer needs, delivering a first‑class customer service to increase profitability while treating customers fairly. This role involves speaking directly with clients via an inbound line and responding to...
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Tsonga-Speaking Customer Service Advisor
3 days ago
Cape Town, South Africa Surgo PTY Ltd Full timeA customer service firm in Century City is seeking a Tsonga Speaking Customer Service Advisor to provide high-quality service by understanding customer needs and resolving requests efficiently. The ideal candidate will possess strong problem-solving skills and at least 12 months of inbound call center experience. A Grade 12 education and proficiency in MS...
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Tsonga Speaking Customer Service Advisor
3 days ago
Cape Town, South Africa Surgo PTY Ltd Full timeJob Description Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor . The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an...
