Head of Delivery

Reporting Line: Chief Operating Officer (Cape Town)

Working Practices: Hybrid. Monday and Thursday in office - remaining days remote.

Employment type: Permanent

Are you a strategic leader passionate about driving high-impact global projects ? Do you thrive in fast-paced, dynamic environments , ensuring teams deliver excellence at scale? If so, this opportunity is for you

As Head of Delivery , you will lead the execution of complex, global online learning projects , ensuring they are delivered on time, within budget, and at the highest quality standards . You will oversee a team of Delivery Managers and Project Managers , optimizing project management practices and ensuring seamless collaboration across all core departments. With clients primarily based in the US and other international markets , this role demands a global mindset, strong stakeholder management, and commercial acumen . As online education continues to evolve, you will play a key role in shaping how innovative learning experiences are brought to life , working at the intersection of technology, education, and consulting .

Beyond execution, you will be a strategic driver of growth , ensuring that the delivery function not only meets today's challenges but is continuously evolving to scale efficiently, drive innovation, and exceed client expectations . Reporting directly to the COO , you will have the opportunity to influence the company's long-term delivery strategy , implement best-in-class project execution methodologies , and foster a high-performance culture within the team. If you are a proven leader who thrives in global, client-centric environments and is ready to elevate the future of online learning delivery , we want to hear from you

Key Responsibilities:

Leadership & Stakeholder Management

• Foster a high-performing department by ensuring appropriate team composition and enabling a supportive, growth-oriented environment through leadership and collaboration.
• Act as a trusted leader and point of contact for peers and executives, driving cross-functional initiatives and advocating for continuous improvement.
• Foster growth and performance within the team by providing clear expectations, addressing performance challenges, and equipping them with tools, guidance, and skills to succeed.
• Cultivate a positive and collaborative team community culture that promotes retention, alignment with company values, and active engagement.

Client & Project Delivery

• Oversee project execution to ensure on-time, on-budget, and high-quality delivery, balancing priorities across global clients.
• Support the team in managing clients effectively to drive repeat business, intervening strategically in escalations to resolve issues and empower the team.
• Ensure adherence to Quality Control (QC) metrics, driving consistent project excellence and process improvements.

Financial & Operational Performance

• Demonstrate advanced commercial acumen and strategic thinking with respect to clients and financial performance of projects.
• Collaborate with Finance and 'squads' to track project profitability, ensuring projects remain within scope and budget, and that financial targets are met.
• Optimize resource allocation, balancing workloads across squads to maximize efficiency and prevent under- or over-utilization.
• Implement and refine systems and processes that enhance efficiency, ensure adherence to standards, and promote continuous improvement through innovation and collaboration.

Growth & Business Development

• Identify and capitalize on upsell and cross-sell opportunities within client accounts, working with DMs and PMs to drive revenue growth.
• Work closely with Sales and Leadership to align delivery operations with long-term business strategy and expansion plans.

What does success look like?

• An engaged, skilled, motivated and high performing project management and QC team
• Projects are delivered on time and within budget to a high standard, meeting company objectives
• Actions are taken to prevent client escalations, and where they do happen, this role owns satisfactory resolution
• High client satisfaction and repeat business through strong relationship and stakeholder management

Requirements

Experience

• 10+ years in project management leadership roles, preferably in consulting or digital services.
• Experience managing project managers and/or large project teams.
• Proven track record of driving operational efficiency, improving team performance, and managing complex global projects.
• Strong experience in client engagement, financial management and budgetary processes.
• EdTech experience is strongly preferred.

Skills and Competencies

• Familiarity with project management tools, resource planning, and AI-driven process improvements.
• Leadership & People Management - Ability to motivate, mentor, and scale teams while maintaining high performance.
• Strategic Thinking & Decision-Making - Ability to align delivery operations with overall business goals.
• Stakeholder & Client Management - Strong skills in managing executive relationships and driving client satisfaction.
• Project & Resource Management - Expertise in delivering projects on time and on budget, while optimizing team utilization.
• Financial & Commercial Acumen - Understanding of budgeting, profitability, and business growth strategies.
• Process Optimization & Continuous Improvement - Ability to implement best practices, tools, and automation (including AI) to improve efficiency.
• Risk & Issue Management - Strong ability to identify risks early and implement effective mitigation strategies.

Benefits

About Construct
Construct Education is a fee-for-service digital learning solutions company specializing in the design of innovative, impactful, and bespoke digital learning experiences. As a wholly-owned subsidiary of OES, a global leader in education solutions, we continue to push the boundaries of online education. Construct Education is committed to redefining online education in a way that prepares learners for real-world challenges and helps them succeed in their careers. Our vision is for everyone to have access to meaningful education through superior online programs.

Company Culture & Values

We are a people-focused organisation with a culture built around collaboration, connection, and working together toward one common goal. Our vibrant, values-led culture is grounded in four core principles that guide everything we do:

Passion and Perseverance: We love what we do (even though it's not always easy) and take pride in creating transformative learning experiences. We bring a 'can-do' attitude to our work, tackling challenges and inspiring others.

Teamwork: We operate as cross-functional teams globally with trust and respect, celebrating success. We have fun while we work and enjoy collaborating with each other and OES partners.

Agility and Innovation: We are innovative, lateral thinkers who use our skills to do things better for our students. We thrive in ambiguity, embrace change and challenge conventional thinking.

Integrity: We do what's right, and what we say we will do, every time. We value a culture of respectful feedback and believe that respect trumps harmony.

What's in it for you?

Flexible work for genuine career-life fit

A healthy and supportive company culture

Generous annual leave

Paid maternity and paternity benefits

Professional development and mentoring

Construct Culture Club events

Study leave

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management
• Industries
• Education Administration Programs