SecureDrive- Technical Supervisor

6 days ago

Durban, South Africa Fidelity Services Group Full time

Vacancy Technical Supervisor Location KZN - Durban Reporting to Technical Manager Purpose of the Role To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required. To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected. Responsibilities Management and maintenance of all allocated resources, including vehicle, tools, stock, cell phone devices Ensuring cleanliness, traffic offence compliance, roadworthiness and stock take Safekeeping and maintenance of tools and ensuring they are serviceable Resolving missing stock and monitoring data usage of cell phones Maintaining uniform and ensuring it is clean and presentable as per PSIRA Perform daily administration and office duties relating to filing, register updates and database maintenance On‑the‑job coaching of technicians and attending to all complaints Providing product support onsite and remotely, dealing with technical and client queries Assisting with fitments and completing hardware installations to required quality and timelines Repair, maintenance and installation of tracking systems and fitment quality Assist with technical evaluations and repairs, implementing new fitment techniques based on OEM guidelines Ensuring personal hygiene as per PSIRA and adherence to company policies and procedures Taking initiative to develop own skills and providing comprehensive feedback to internal role players Minimum Qualifications and Experience Matric Driver's licence (code B) Clear Criminal Record PSIRA Grade C Trade test in motor electrical electronics or similar preferred Auto‑electrician qualification advantageous At least 6–10 years experience in the fitment of vehicle tracking equipment Attributes Action orientated Good fault‑finding skills Attention to detail Problem solving Required Experience Manager Key Skills B2C ABAP FPGA Front Office Body Care Insurance Sales #J-18808-Ljbffr

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