Sales Assistants

1 day ago

east london, eastern cape, South Africa LW Recruitment Consulting Full-time
Overview

We are currently seeking for a professional and customer-focused Sales Assistant to support day-to-day sales operations and deliver an excellent customer experience. This role is ideal for someone who enjoys working with people, understands the importance of product knowledge, and can contribute to achieving sales targets through strong service and effective communication.

The Sales Assistant will play an important role in helping customers find the right products, maintaining store standards, and supporting the wider team in meeting business goals.

Key Responsibilities
  • Welcome customers and provide friendly, professional assistance in person

  • Understand customer needs and recommend suitable products or services

  • Support the sales process from initial enquiry through to purchase

  • Maintain strong knowledge of products, promotions, and pricing

  • Process sales transactions accurately and efficiently

  • Handle customer questions, concerns, and basic complaints in a helpful and professional manner

  • Assist with merchandising, shelf replenishment, and stock presentation

  • Ensure the sales floor is clean, organised, and visually appealing

  • Monitor stock levels and report low or missing stock to the relevant team members

  • Support stock counts, receiving deliveries, and unpacking merchandise

  • Work closely with colleagues to achieve store and individual sales targets

  • Follow company procedures relating to cash handling, security, and customer service

  • Assist with administrative sales duties and record keeping where required

Requirements Required
  • Previous experience in a sales, or customer service role

  • Strong communication and interpersonal skills

  • Confident approach to assisting customers and closing sales

  • Good organisational skills and attention to detail

  • Ability to work in a team and contribute positively to daily operations

  • Basic numeracy skills and ability to handle transactions accurately

  • Professional presentation and a customer-focused attitude

  • Willingness to work retail hours, including weekends and public holidays when required

  • Ability to stand for extended periods and carry out physically active store duties

Nice to Have
  • Experience working with a team

  • Knowledge of sales techniques and upselling

  • Experience in handling customer queries and resolving issues effectively

What Success Looks Like
  • Customers receive helpful, efficient, and professional service

  • Sales targets are supported through strong customer engagement

  • The store remains well-stocked, organised, and presented to a high standard

  • Transactions and daily sales activities are completed accurately

  • The team works collaboratively to maintain a positive shopping experience

Work Environment

This is a fully on-site role based in East London, South Africa. Remote working is not available. The role involves regular interaction with customers and team members in a retail or sales environment and may require standing for long periods during trading hours.

Growth Opportunity

This role offers the opportunity to build hands-on experience in sales, customer service, and operations. It can provide a strong foundation for future growth into senior sales, supervisory.