Software Configuration Agent

3 months ago

Cape Town, South Africa VHRS Full time
Company: Tagmarshal
Position: Software Configuration Agent
Commencement: Immediately
Contract: Full-time
Work hours: 9AM to 6PM with flexible working hours as required
Location: Cape Town, South Africa.
Remuneration: Commensurate with qualifications and experience

Role summary:
We are seeking a detail-oriented Software Configuration Agent to handle the configuration and maintenance of software systems that support our clients' operations. This role involves cross-checking that our systems align with client requirements, including renovations, custom setup needs, and subscription specifics. The successful candidate will ensure the efficient operation of each client’s course through optimal software setup and zoning.

WHY WORK WITH TAGMARSHAL?

We are a forward-thinking technology company providing cutting-edge solutions to enhance operations across the golf and leisure industry. With a focus on improving efficiency, delivering superior customer service, and leveraging advanced technology, we create custom solutions that ensure optimal performance for our clients worldwide.
Tagmarshal is revolutionizing Golf Operations through data, with a strong presence in the USA, Europe, Canada, the UK, and South Africa. Our platform optimizes the pace of play, enhances operational efficiency, and improves the player experience for golf courses globally. We pride ourselves on fostering a culture of excellence, accountability, and continuous learning. Our new team members are held to high standards, focusing on results-driven execution and quality. At Tagmarshal, you’ll have the opportunity to work in a fast-growing company committed to innovation and operational success.

RESPONSIBILITIES:
System Cross-checks: Verify that our systems meet client-specific requirements, such as custom setups, recent course renovations, cart types, booking provider integration, and potential signal challenges on-site.
Course Server Setup & Zoning: Configure course servers and software, ensuring proper zoning and mapping to optimize the client’s course based on flow of play and operational needs.
Custom Setup & Subscription Configuration: Identify the correct applications and features required by each client based on their subscriptions and purchases, and ensure they are properly configured for optimal use.
System Maintenance: Perform housekeeping tasks such as deactivating domain subscriptions and removing expired course data from the central database when contracts are canceled or changed.
Data Integrity & Reporting: Maintain accurate logs in the CRM system, ensuring data integrity for performance analysis and reporting purposes.
System Updates: Monitor and roll out firmware and software updates to ensure systems and devices perform optimally across all client setups.
Deadline Adherence: Ensure all system configurations and software setups are completed within agreed timelines. Proactively manage time to meet deadlines and avoid delays.
Escalation Management: Identify and escalate any issues or risks that may affect the configuration timeline, system performance, or client satisfaction. Collaborate with management and relevant teams to resolve challenges swiftly.
Collaboration: Work closely with internal teams to ensure that course configurations are completed accurately and on time, resolving any issues that arise during the setup process.

REQUIREMENTS:
Technical Proficiency: Experience with system configuration and software setup, particularly in a client-focused environment.
Attention to Detail: Ability to cross-check all client-specific requirements and ensure systems are configured accordingly.
Problem-solving: Strong troubleshooting and critical thinking skills to resolve software configuration issues and optimize course setups.
Time Management: Ability to handle multiple projects, prioritize tasks, and meet deadlines.
Communication: Strong verbal and written communication skills to effectively work with internal teams and clients.
Adaptability: Ability to manage changing project requirements and unexpected challenges.
Drive & Initiative: Self-motivated with the ability to work independently and proactively identify and resolve issues.

RELEVANT EDUCATION AND EXPERIENCE:
Matric (high school diploma or equivalent).
Experience with CRM systems.
Experience in software configuration and system setup.
Experience in an IT support role.
Experience working with remote teams.
Advantageous:
IT certifications such as CompTIA A+, Linux skills, VMWare, or endpoint device management.
Experience with cloud platforms, server setup, and maintenance (e.g., AWS, Google Cloud).
Graduate studies in IT, Information Systems, or related fields.

  • Configuration Specialist

    6 days ago

    Cape Town, Western Cape, South Africa RareCruit Full time

    OverviewRareCruit is a leading defense solution provider to over 50+ countries worldwide, positioning itself as an ideal employer that values a strong work ethic and ambition.About the RoleWe are seeking a skilled Configuration Specialist to join our dynamic team. The ideal candidate will have excellent technical skills and experience in developing and...

  • Software Implementation Specialist

    2 months ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    About This RoleWe're expanding our team at MRI Software, a global leader in real estate software, and looking for a talented Software Implementation Specialist to join our ranks!This is an exciting opportunity to work with our cutting-edge software solutions, helping clients achieve their goals in the affordable housing sector.As a Software Implementation...

  • Principal Software Architect

    3 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    Unlock Your Potential in a Thriving Tech HubAbout the RoleWe are seeking a highly skilled Principal Software Architect to join our dynamic team at BET Software in Cape Town. As a key member of our development team, you will play a pivotal role in designing, coding, and refining complex software solutions that shape the future of innovation.This is an...

  • System Analyst

    1 month ago

    Cape Town, South Africa PPS Recruitment Full time

    **Job Advert Summary**: We are looking for a business systems analyst with insurance experience to join our team and help us deliver innovative solutions for our clients. This individual will be responsible for the systems configurations (Sapiens, Jasper and other systems used by the division). **Minimum Requirements**: **Education** - Bachelor’s...

  • IT Service Agent

    6 months ago

    Cape Town, South Africa Job Crystal Full time

    A dynamic, vibrant and growing IT company is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will...

  • Solutions Professional

    1 month ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    About MRI SoftwareMRI Software is a global industry leader in real estate software, committed to delivering high client experience standards and growth in the PropTech space.About the RoleWe are seeking a Solutions Professional to join our team and become an expert in MRI QPM and its best practice use.Key Responsibilities:Guide new clients through the...

  • Client Support Manager

    4 weeks ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Client Support Manager

    6 months ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Client Support Leadership Opportunity

    3 weeks ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    Job Title: Client Support Leadership OpportunityWe are seeking an exceptional Client Support Manager to lead our team of Software Support Agents in Western Cape, Cape Town. This is a fantastic opportunity for a seasoned professional to oversee the performance of our Support Agents and drive strategic initiatives that improve department efficiencies and...

  • Systems Administrator Iii

    6 months ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Systems Administrator

    2 months ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Expert Real Estate Solutions Consultant

    4 weeks ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    About MRI SoftwareMRI Software is a global leader in real estate software solutions, dedicated to improving people's lives through innovative and flexible technology.Job OverviewWe are seeking an expert Solutions Consultant to join our team in Cape Town. As a key member of our sales team, you will work closely with clients to understand their needs and...

  • Back Office Agents x5

    3 months ago

    Cape Town, South Africa Employ Africa Group Full time

    Due to significant existing and future growth, our client is looking for Back Office Agents to join their team.Working independently, within a team, you will specific audit and compliance duties to ensure high performance and compliance across the Marketplace.The type of work you could be asked to take on and trained within are:Critique of proof of delivery...

  • Client Support Manager

    2 weeks ago

    Cape Town, South Africa MRI Software Full time

    Job title : Client Support Manager Job Location : Western Cape, Cape Town Deadline : December 26, 2024 Quick Recommended Links Jobs by Location Job by industries As a Manager within our Client Support team, this individual will oversee a team of Software Support Agents who are responsible for responding to and resolving customer inquiries...

  • Client Support Manager

    3 weeks ago

    Cape Town, South Africa MRI Software Full time

    Job title : Client Support ManagerJob Location : Western Cape, Cape TownDeadline : December 26, 2024Quick Recommended Links Jobs by Location Job by industries As a Manager within our Client Support team, this individual will oversee a team of Software Support Agents who are responsible for responding to and resolving customer inquiries involving our...

  • Expert Property Management Solutions Consultant

    4 weeks ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    As a leading provider of real estate software solutions, MRI Software is dedicated to empowering our teams to reach their full potential and deliver exceptional client experiences.We are seeking an experienced Solutions Consultant to join our team in Cape Town. In this role, you will work closely with clients to implement and configure our QPM solution,...

  • Systems Administrator III

    7 months ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.  Work hard, play hard. Always. Our relentless commitment to client success, our employee resource...

  • Business Intelligence Technical Lead

    7 months ago

    Cape Town, South Africa BET Software Full time

    **We Want You**: **You Bring**: - Bachelor’s degree in Computer Science, Engineering, or a related field. - 8-10 years’ experience in technical lead role. - Experience in end-user report development. - Proven ETL experience using SSIS. - Hands-on experience in designing, prepping, configuring, installing, troubleshooting and maintaining complete BI...

  • Software System Integration Specialist

    1 month ago

    Cape Town, Western Cape, South Africa VHRS Full time

    We are seeking a highly skilled Software System Integration Specialist to join our team at VHRS. This role involves configuring and maintaining software systems that support our clients' operations.About the RoleThe successful candidate will be responsible for cross-checking client-specific requirements, ensuring systems align with expectations. They will...

  • Reservation Agent

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Reservation Agent** Position Summary: Responds to communications from guests, travel agents, and referral networks concerning reservations through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the...