Azure Support Engineer

Azure Support Engineer (Contract) Remote (US Based) Morae Global Corporation seeks to find the best and the brightest people – those who understand what it takes to deliver top-quality solutions for our clients. We are seeking a highly skilled and motivated Azure Support Engineer with 5+ years of hands-on experience in managing and supporting Azure cloud services. The ideal candidate will possess a strong understanding of web application hosting technologies, cloud-native architectures, and networking/security best practices. You will play a critical role in ensuring the stability, performance, and security of our Azure-hosted applications and services. Key Responsibilities: Azure Services Support Monitor, maintain, and troubleshoot key Azure services including App Service, SQL Database, Key Vault, and Azure Monitor. Implement service improvements, scaling strategies, and automation for better performance and cost optimization. Incident Management & Root Cause Analysis Respond promptly to system incidents, outages, or performance issues. Lead or support root cause analysis (RCA) and post-mortem documentation for critical incidents. Implement preventive measures to reduce recurrence of issues. Web Application Hosting Support deployment and performance of applications built on PHP/Laravel and Node/Vue frameworks. Work closely with developers to ensure smooth CI/CD pipelines and infrastructure compatibility. Networking & Security Manage Azure networking components such as VNets, NSGs, Application Gateways, and Load Balancers. Ensure secure access and data protection via Key Vault, certificates, and Azure RBAC policies. Maintain and troubleshoot SSL/TLS certificates and DNS configurations. Monitoring & Optimization Leverage Azure Monitor, Application Insights, and Log Analytics for observability and diagnostics. Provide performance tuning recommendations and ensure service health. Stakeholder Communication Act as a technical liaison between infrastructure teams, developers, and business stakeholders. Provide regular updates, incident reports, and status communications in a clear and concise manner. Qualifications: Minimum 5 years of experience working with Microsoft Azure cloud platform. Proficient in core Azure services: App Service, Azure SQL, Key Vault, Azure Monitor . Experience with web app hosting technologies (PHP/Laravel, Node.js, Vue.js). Strong knowledge of networking fundamentals , VPNs, DNS, load balancers, and firewalls in cloud environments. Solid understanding of security principles , identity and access management, and SSL certificate management . Proven ability to perform troubleshooting under pressure and lead incident resolution and RCA efforts. Excellent communication skills , both verbal and written, with ability to explain technical details to non-technical stakeholders. Preferred: Azure certifications (e.g., AZ-104 , AZ-400 , AZ-500 ) are a plus. Familiarity with DevOps tools and CI/CD pipelines (e.g., GitHub Actions, Azure DevOps). Experience in scripting/automation (PowerShell, Bash, or Azure CLI). Knowledge of ITIL processes and incident/change management frameworks. Contract Details: Full-time : ~40 hours per week Contract length : 12 months minimum with potential for renewal Work setup : Remote; must be authorized to work in the U.S. About Morae Global: Morae Global is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision. Our privacy policy can be found here #J-18808-Ljbffr