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EOI - Assistant Client Engagement CRM Analyst
4 weeks ago
Ongoing employees affected by change management plans will be given priority consideration for at grade positions. Full-time Ongoing Location : Whole of NSW Our employees work principally in the workplace however there will be some travel and fieldwork involved in this role. Salary from $99938 to $ plus Super and leave loading Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and participate to their full potential. We are committed to supporting a diverse and inclusive culture that is respectful welcoming and flexible a workplace where our people feel supported valued and part of our collective success. About the role NSW Public Works (NSW PW) is part of the Department of Primary Industries and Regional Development and supports local and state government agencies to deliver critical infrastructure initiatives by providing expert advisory planning design delivery and support services. We are currently seeking an Assistant Client Engagement CRM Analyst to join NSW Public Works (NSW PW) The role will ensure that NSW Public Works CRM data is accurate and complete that reports and dashboards are fit-for-purpose and easily accessible and understood across the organisation and workflows and automations are configured in a way that enables the front line staff of the organisation to better service their clients in a coordinated One‑NSWPW fashion. The main role of Assistant Client Engagement CRM Analyst will : Ensure data integrity and accuracy act as the businesses lead CRM data custodian continuously monitoring and improving data quality Coordinate and collaborate with the Client Engagement team vendor and implementation partner to roll out and improve the platform Collaborate with the Manager contribute to campaign segment strategies and customer interactions across direct and intermediate channels Working with service delivery leads plan and design business dashboards and reporting tools used for generating actionable insight; noting some reporting will form part of Senior Sales and Executive meetings Guide the business on CRM operating efficiencies and best practices and be available and known in the business to support front line staffs questions and resolve issues Support deeper adoption of the system via the facilitation of workshops and training sessions with CRM users About You To be successful in this role our ideal candidate will have the following : Experience proactively sourcing content from and working with a complex range of geographically disperse internal stakeholders. Experience with SAP HANA Microsoft Dynamics Power BI favourable Strong proficiency in SQL and modern APIs and coding languages favourable Experience working directly with a marketing function supporting and monitoring targeted campaigns Highly experienced in developing reporting dashboards for sales teams and management Highly proficient in HubSpot Sales and Marketing modules Demonstrated experience in a data administrator role particularly a sales environment or function Detail‑oriented approach with the ability to multi‑task. Excellent verbal and communication skills. A current NSW Driver Licence and willingness to travel to regional locations when required. If you have the capability to achieve success in this role and are interested in creating a more prosperous NSW we would love to hear from you About Us NSW Public Works (NSWPW) plays a significant role in the development of our state our regions and our infrastructure and associated industries by supporting local and state government agencies to deliver critical infrastructure initiatives. We do this by providing : expert advisory services; planning design and delivery management; sustainability asset management and support services. Our work is in the community facilities hospitals dams water treatment plants housing and high schools the realfoundations of prosperous communities. Every day we help shape the ambitious projects that bringprogress to more people in NSW. From forging a more sustainable relationship with the land around us to engineering the big ideas of the every challenge we see the chance to build stronger and more connected communities. Together we are DPIRD. The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects supports and develops primary industries and regional economies. Collectively we support strong and sustainable agriculture forestry fishing and mining industries and regional economies. We actively manage our natural assets : our lands and soils minerals waterways and oceans vegetation and forests. The department brings together : Local Land Services NSW Resources Agriculture and Biosecurity Fisheries and Forestry Regional Development and Delivery. With nearly 5000 employees and 75 per cent of the DPIRD team living and working in regional NSW we are embedded in the regions we serve. Learn more about the benefits of joining our diverse and talented DPIRD team. Applying for the role Apply by submitting a current resume and cover letter (maximum 2 pages) that outlines your skills and experience relevant to the role. Additional Information If you require adjustments in completing your application interviewing completing any pre‑ employment testing require information in an alternative format or otherwise participating in the recruitment process please let us know so we can assist. Send an email to or contact the hiring manager listed above for a confidential discussion. This is an internal EOI opportunity. To be considered for an appointment for over 12 months or ongoing applicants must be ongoing at either an equivalent or higher grade than this advertised vacancy (Classification OR on a current and valid talent pool at this grade or higher. Alternatively if you do not meet the requirement for an ongoing appointment you may only be considered for a temporary appointment of up to 12 months Required Experience : IC Key Skills Business Development Customer Services Journal Entries Powerpiont Account Management Communication CRM General Ledger Accounts Salesforce Project Management Client Services Payroll Customer Relationships Client Management Data Analysis Employment Type : Full-Time Experience : years Vacancy : 1 Monthly Salary Salary : 99938 - #J-18808-Ljbffr
