Customer Retention Strategist
2 weeks ago
Customer Retention Strategist Join to apply for the Customer Retention Strategist role at Common Thread Collective. Our mission is to let anyone in the world below $15M say "fire their agency tomorrow" because nobody can beat our value & service at this price. Responsibilities Guide clients toward durable, scalable growth by delivering steady revenue through data‑backed retention initiatives. Act as a trusted advisor across all retention touchpoints—including email, SMS, direct mail, pop‑ups, push notifications, and loyalty programs. Translate forecasting insights into clear strategic recommendations that align with client objectives. Advocate for Common Thread’s unique retention methodology and the tools that support it. Lead the execution of high‑impact retention programs, ensuring every initiative meets the highest standard of quality and aligns tightly with client goals. Own the entirety of the retention channel lifecycle: forecasting, analysis, testing, optimization, and reporting. Collaborate with design, content, and other internal teams to produce compelling, on‑brand email and SMS content. Maintain data integrity in Statlas and other tracking tools, and produce accurate, KPI‑driven reports. Communicate frequent, actionable updates to clients (daily performance, weekly Slack updates, and strategic alignment sessions). Contribute learnings back to the system and help iterate the Prophit model for better performance. Champion quality across all deliverables: from ensuring technical setup of automations to on‑brand design execution. Stay current with industry trends, new features, and best practices to continuously optimize retention performance. Qualifications At least 2 years of hands‑on experience in email and SMS marketing, covering campaigns, automations, segmentation, and optimization. At least 2 years experience in retention marketing, running initiatives that drive predictable revenue and customer lifetime value. Strong data analysis skills and familiarity with Google Sheets; ability to develop advanced skills on the job. Excellent English communication skills—persuasive presentation, empathetic client messaging, and clear stakeholder communication. Character qualities: autonomous, resourceful, accountable, honest, self‑aware, and resilient. Autodidact mindset: exceptionally curious, quickly absorbs new information, and proactively implements feedback. Competitive drive: thrives on hard challenges, pushes beyond obstacles, adapts quickly, and consistently exceeds expectations. Benefits & Compensation • Fully remote with a flexible schedule. • Structured career path with clear milestones and performance dashboards. • Competitive salary progression: $1.5K (30 days) → $3K (days 31–60) → $4–5K + bonuses (days 61–90). • Mentorship and regular 1:1 feedback. • Opportunity to influence system‑wide improvements and contribute to future company content. • Pay transparency and annual contract negotiation. Location Remote, with preference for candidates based in Cape Town, Western Cape, South Africa. Common Thread Collective is an equal‑opportunity employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, or any other protected characteristic. #J-18808-Ljbffr
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Remote Customer Retention Strategist
2 weeks ago
WorkFromHome, South Africa Common Thread Co Full timeA leading retention marketing firm in Cape Town is seeking a highly driven Customer Retention Strategist. The role emphasizes delivering reliable revenue through retention initiatives, leveraging data to shape strategy and aligning with client objectives. Candidates should possess experience in email/SMS marketing and strong analytical skills. The position...
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Retention Strategist
3 weeks ago
WorkFromHome, South Africa Common Thread Collective Full timeRetention Strategist – Common Thread Collective Our Mission : To empower businesses with unrivaled retention strategies, enabling clients below $15M to dominate their markets through high‑value, low‑price solutions. Role Overview : The Retention Strategist leads retention marketing for clients, owning revenue delivery through data‑backed forecasts...
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Retention Strategist
4 weeks ago
WorkFromHome, South Africa Common Thread Co Full timeOur Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a Driven and Results‑Oriented Retention Strategist to join our team. The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients...
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Remote Retention Strategist: Growth
2 weeks ago
WorkFromHome, South Africa Common Thread Co Full timeA leading retention marketing agency in South Africa is looking for a driven Retention Strategist to enhance client revenue through effective marketing tactics. This role requires strong analytical skills to oversee various retention channels, such as email and SMS, ensuring consistent performance through data insights. The ideal candidate thrives in a...
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WorkFromHome, South Africa Common Thread Co Full timeOur Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding...
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Remote Retention Strategist
3 weeks ago
WorkFromHome, South Africa Common Thread Collective Full timeA leading marketing agency is seeking a Retention Strategist to oversee and enhance client retention marketing efforts. With responsibilities including developing forecasts, strategic planning, and ensuring client satisfaction, this entry-level role offers a competitive compensation structure and a fully remote work environment. Ideal candidates will have a...
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WorkFromHome, South Africa Common Thread Co Full timeA leading marketing agency is seeking a Retention Strategist in Cape Town. The role involves developing and executing retention marketing strategies to enhance client engagement and profitability. Ideal candidates possess extensive experience in email and SMS marketing and demonstrate strong analytical and communication skills. This role offers competitive...
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Retention Strategist Cape Town, South Africa
2 weeks ago
WorkFromHome, South Africa Common Thread Co Full timeMission Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" About the Role We are seeking a Driven and Results-Oriented Retention Strategist to join our team. The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in...
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Lifecycle Marketing Strategist
2 weeks ago
WorkFromHome, South Africa Common Thread Collective Full timeLifecycle Marketing Strategist at Common Thread Collective About Us: Common Thread Collective (CTC) is a results‑focused growth consultancy committed to delivering superior value to clients with high‑impact lifecycle marketing. Our mission is to empower every partner to outpace competitors with data‑driven strategy, exceptional execution, and deep...
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Lifecycle Marketing Strategist
1 week ago
WorkFromHome, South Africa Common Thread Collective Full timeLifecycle Marketing Strategist at Common Thread Collective Common Thread Collective (CTC) is a results-focused growth consultancy committed to delivering superior value to clients with high-impact lifecycle marketing. Our mission is to empower every partner to outpace competitors with data-driven strategy, exceptional execution, and deep client partnership....
