Field Service and Applications Specialist

4 weeks ago

Cape Town, South Africa Danaher - Global Full time

As part of Cepheid , a leading innovator within Danaher’s Diagnostics Platform , this role is dedicated to driving excellence in molecular diagnostics and delivering a superior customer experience. The successful candidate will provide both pre- and post-sales technical support , with a balanced focus on Field Service Engineering (FSE) and Field Application Support (FAS) responsibilities (50/50). You will play a key role in expanding Cepheid’s user base, ensuring our systems are implemented seamlessly, and empowering laboratories to maximize the value of our solutions. Working collaboratively with Sales, Marketing, Scientific Affairs, Technical Support, and Service teams, you will be instrumental in achieving Cepheid’s mission—to enable faster, more accurate diagnostic decisions that save lives. Key Purpose and Accountabilities Technical Excellence Install, configure, and maintain Cepheid diagnostic systems to ensure rapid, smooth start-ups for customers. Integrate instruments into laboratory workflows, supporting customers throughout evaluation, validation, and accreditation processes. Provide expert troubleshooting, preventive maintenance, and field repairs to guarantee optimal system performance. Deliver comprehensive user training covering system operation, software, reagents, and connectivity. Document all customer interactions, service activities, and feedback in Salesforce (SFDC) , while collecting and reporting market intelligence. Build and nurture long-term customer relationships through proactive communication and technical excellence. Collaborate with internal stakeholders to resolve technical issues efficiently and ensure a best-in-class customer experience. Manage inventory of spare parts and car stock in alignment with company procedures. Commercial Partnership Partner closely with Sales Representatives to design and execute

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