Strategic Workforce Management Leader

We are excited to open applications for theAssistant Vice President (AVP) – Workforce Management, a key leadership position responsible for driving operational excellence, SLA delivery, and strategic workforce planning across multiple teams.Key ResponsibilitiesProvide strategic leadership and oversight to the WFM department, including Managers, LAMs/AMs,...

Career Opportunity: Workforce Planning Manager Location: Cape Town Industry: Insurance Salary: Highly Competitive Market-Related CTC Package Start Date: ASAPAre you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations?Our client, a global leader in...

About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...

Growing BPO seeks to employ a Workforce Manager, reporting directly to the Senior Manager. Responsible for managing RTA /MI Analysts / WFM Team Lead - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and...

Overview Business Segment: Personal & Private Banking To be the Subject Matter Expert (SME) for Branch, Private and Business Client scheduling and be accountable for the execution of provincial workforce tactical and operational plans. The role oversees end-to-end workforce management (forecasting, scheduling, monitoring and reporting) to ensure service...

amplify5 is growing again which means great opportunities are being created to grow our team and be a part of our exciting future. Our support functions continue to grow and we need an experienced, Positive and Motivated, Meticulous Workforce Planner to bring the action as our Workforce Champion! **WHAT WILL YOU BE DOING?** - Build schedules aligned to...

About Keen At Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that...

Growing BPO seeks to employ a Workforce Analyst Assistant Manager / Team Leader **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking,...

Role OverviewThe Workforce Management Real-Time Analyst (RTA) is responsible for monitoring and managing contact center operations in real time. This role ensures service levels, staffing adherence, and operational efficiency by analysing data, making intraday adjustments, and communicating with teams to maintain optimal performance. The RTA works closely...

Workforce Manager​​Basic FunctionsGenerates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all timesCreates, maintains and...