It Systems Engineer

2 weeks ago

Johannesburg, South Africa B-Logic (Pty) Ltd Full time

Together we solve, build, manage and operate Information Technology to help realize your business potential.Your success is our passionJob PositionOperationsLocation : JohannesburgJob Type : Full timeMain purpose of this role : The primary role of the IT Systems Engineer (T2) is responsible for providing technical support and assistance to all B-Logic clients. The IT Systems Engineers may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. Responsibilities Compliance with the Ticket Lifecycle Management : focus areas include, but are not limited to : Respond to logged tickets, and log ticket if no ticket exists. Ensure tickets are classified & prioritized accurately. Ensure time entries are captured accurately, consistently, and timely. Ensure ticket SLA and hours logged compliance. Provides regular and timely updates to all parties (internal and external) on incident statuses. Ensure quality communication and that updates and resolutions meet stakeholder requirements. Technical Competency focus areas include, but are not limited to : Operating Systems : Proficient in Windows troubleshooting and configuration. Understanding of Windows Server administration (including Active Directory, Group Policy, DNS, DHCP). troubleshooting and configuration.Understanding of Windows Server administration (including Active Directory, Group Policy, DNS, DHCP). Basic macOS troubleshooting and support. Basic Linux system administration tasks (e.g., file permissions, package management). Familiarity with virtualization concepts and platforms (e.g., VMware vSphere, Hyper‑V). Hardware Advanced troubleshooting and configuration of desktops, laptops, servers, and peripherals. Understanding of server hardware components (RAID, storage, memory). Networking Understanding of TCP / IP networking, subnetting, and routing. Ability to configure and troubleshoot network devices (switches, routers, wireless access points). Basic network monitoring and diagnostic tools (ping, traceroute, ipconfig, nslookup). Security Experience with security best practices (password policies, access controls). Experience with antivirus / anti‑malware solutions and security patching. Ability to identify and respond to basic security incidents. Scripting Proficient in scripting for automation tasks (PowerShell, Bash). Ability to create and modify scripts for system administration and troubleshooting. Cloud Technologies Experience with cloud‑based services (Microsoft , Google Workspace). Basic understanding of cloud platforms (AWS, Azure, GCP) and their services. Systems Administration Ability to monitor system performance and identify potential issues. Experience with system backup and recovery procedures. Ability to document system configurations and procedures. Troubleshooting Ability to diagnose and resolve complex technical issues independently. Ability to elevate issues to higher‑level support when necessary. Strong problem‑solving and analytical skills. Escalations focus areas include, but are not limited to : Quickly and accurately identify P1 and P2 Incidents and or

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