Sr. Product Success Manager

Sr. Product Success Manager (for product managers who want to guide other product teams) Join to apply for the Sr. Product Success Manager (for product managers who want to guide other product teams) role at Aha We are always hiring for this unique role. It is an essential position on the team and the company is growing. Product management experience is a must-have. You will prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your consultative support. About Aha Aha is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha Roadmaps, Aha Discovery, Aha Ideas, Aha Whiteboards, Aha Knowledge, Aha Teamwork, and Aha Develop. Product teams rely on our expertise, guided templates, and training programs via Aha Academy to be their best. We are proud to be a very different type of high‑growth SaaS company. The business is self‑funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha Cares. Team & Culture Our Customer Success team is an all‑remote group spread across multiple time zones so we can work closely with customers when they need us. We serve: Our customers are the world's best known and most innovative companies, trusting us to guide them in building products they love. We are experts: The team consists of product development experts delivering meaningful value to customers. We act with urgency: We respond quickly to customer requests, creating the most value for customers and ourselves. We exchange value: We do not have salespeople—we focus on what is best for the customer. We collaborate: Clear communication, effort, and teamwork are celebrated. We use Slack for internal team communication and Zoom for team and customer video calls. We guide product: We bring customers' requirements to our product team and define efficient processes and systems. We enjoy: We like what we do and want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer. Your Experience You work hard and have a history of making a positive impact. Fast‑paced and high‑growth technology companies are where you thrive. You are happiest when you can work directly with customers alongside a team of fellow high‑achievers. You have recently worked in product management or a similar role directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated customers energizes you. You also have: Six+ years’ experience defining, managing, or launching new functionality at a growing software or technology company. Influenced or defined the detailed go-to-market process used to achieve product and business goals. Learned complex software applications and workflow methodologies. Written clear instructions to answer questions and explain best practices. Independently resolved hard challenges. Responsibilities Guide the world’s largest and most sophisticated organizations as they improve how they innovate and build software. Deliver responsive customer service using proven frameworks. Guide customers from initial demo to active subscription, through procurement, legal, and security processes. Learn and share best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps. Help customers integrate Aha software with their existing tools (e.g., development systems). Share customer feedback internally. Test new product functionality as needed. Mentor newer team members as they lead demos, share best practices, and help customers with integrations. Grow with Us Everyone deserves to reach their fullest potential. We know that work that matters with people we care about in a high‑growth environment creates engagement. That’s why we joined Aha and why you should join us. Benefits Base salary range (US): $100,000 – $170,000. Cash‑based compensation includes profit sharing; we contribute a percentage of total pay each month toward retirement. Medical, dental, and vision plans (many teammates have 100% coverage). Up to 200 hours of paid time off a year. 30 to 90 days of paid parental leave and 5 to 10 days of paid care and bereavement leave. Up to $1,000 annually for third‑party education, along with paid time off to learn. Volunteer opportunities throughout the year. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Product Management and Marketing Industries Software Development #J-18808-Ljbffr