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Recoveries Consultant Uninsured
1 month ago
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Job Purpose
- To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.
Responsibilities
- Governance
- Roles at this level are individual contributors operating as junior specialist with operational or administrative processes, selecting the most appropriate approach (from established options) and reacting to changing priorities / circumstances. Process specialist.
- Settlement Negotiation
- Negotiate the best possible settlement with uninsured third parties in the shortest amount of time in accordance with the standard operating procedure
- Payment Management
- Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure.
- Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.
- Payment method conversions i.e. conversion of cash payers to debit orders
- Customer Management
- Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedure.
- Data collection and analysis
- Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
- Correspondence
- Execute telephonic and written demands for payment of outstanding debt from uninsured third parties in accordance with the standard operating procedure.
- Document Management
- Ensure all relevant data obtained during the course of a recovery including payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome.
- Continuous Development
- Ensure up-to-date knowledge of company products, systems and procedures.
Education
- School Grade 12
Experience
- 1-2 years call centre experience within a customer services environment in the Short term insurance industry (Essential); 1-2 years debt collection experience (Essential); Credit control experience (Advantageous).
- Insurance jobs
