Remote Senior Systems Administrator

Introduction CG Tech Services is a Seattle‑based Managed Services Provider and IT consulting firm focused on businesses and not‑for‑profits of 5‑500 employees. We are looking for humble, motivated, and emotionally intelligent people to join our team. About the Role As a Remote Senior Systems Administrator, you will provide advanced technical support and troubleshooting across Windows environments, servers, networking, and cloud platforms. The role requires strong problem‑solving skills, the ability to handle complex technical issues escalated beyond Level 1 support, and participation in technical projects such as system upgrades, migrations, and deployments. This is a full‑time position (40‑50 hours per week) with most hours during Seattle business hours (Mon‑Fri, 8 AM‑6 PM PST). Occasional after‑hours work may be required for emergencies, projects, and maintenance. This is an awesome opportunity for someone who Loves a fast‑paced, no‑drama environment where office politics, back‑stabbing, gossip, and negativity are not tolerated. Is extremely detail‑oriented and appreciates an organized, systematic approach to achieve success. Enjoys working for a smaller (but growing) company where ideas and contributions directly impact success, direction, and growth. Is a quick, self‑motivated learner who wants a company that will invest in their education. Seeks a position that offers upward earning potential and career advancement. Responsibilities Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services. Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference. Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines. Use the ticketing system to communicate with clients, manage schedule and workload, and compile detailed notes; answer phones to assist clients with technical issues. Contribute to internal documentation and knowledge bases to support team development and faster issue resolution. Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction. Assist in maintaining, operating, and securing client systems. Implement support tools and automation required to deliver on SLAs. Participate in a shared 24×7 weekly on‑call schedule. Complete other duties as assigned. Requirements Skills Service‑oriented, collaborative approach to client and teammate relationships. Excellent spoken and written English communication skills, able to relay advanced technical information to technical audiences. Detail‑oriented with consistent and timely follow‑through and documentation. Exemplary customer service skills, preferably with experience supporting external clients. Ability to work under deadlines, plan work to complete on time. Able to take the lead when needed, accept direction and feedback, and function as a team member. Availability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8‑5) with some after‑hours for emergencies, projects, or maintenance. Qualifications / Preferred Experience Technical Expertise Strong proficiency in Windows Server environments (Active Directory, DNS, DHCP). Experience with virtualization technologies (VMware, Hyper‑V). Solid understanding of networking concepts (TCP/IP, routing, switching, firewalls). Familiarity with cloud platforms (Azure, AWS) and modern IT service‑management tools. Experience Minimum 5+ years in technical support roles, with at least 2 years handling Level 2/3 escalations and project work. Certifications Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable. Other Attributes Excellent problem‑solving and analytical skills. Strong communication skills for both technical and non‑technical audiences. Ability to work independently and manage priorities in a remote environment. Other Requirements You will need to provide your own computer running Windows 11. You must allow us to install software on your computer that keeps it up to date with security patches and anti‑virus because we work with heavily regulated industries in the United States. Having a consistent power supply is essential. Have a quality headset that connects to your computer to use our VoIP phone system to communicate without echoes or feedback. Have internet access of at least 30 Mbps download and 30 Mbps upload speeds. Having two monitors/screens is highly recommended. Cultural Fit Considerations We are a progressive company with LGBTQIA+ team members and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and other countries do not have equal protection or treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity important to our team, but to be explicit in informing you of an important aspect of our team and clients. Equal Employment Opportunity Policy We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law. #J-18808-Ljbffr